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Forum Discussion
Constant intermittent connection - specifically with the PS5.
Hi, just upgraded from Nighthawk to Orbi.
Nighthawk system with extender was ok but it kept resetting to old password and couldn’t ever work out why.
New system was set up and for a few days it was unbelievably quick and was so good. Now some of the family say it amazing when working but sometimes it just cuts out and stops working. More recently the boys have said the ps5 is lagging and cutting out/kicking them out of games which didn’t happen before.
Help!
2 Replies
What Orbi model # do you have?
FIrmware loaded on it?
Is the PS console connected to the RBS or the RBR?
Is the PS wireless or ethernet connected? Ethernet is recommended to the RBR.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
🛰
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is IPv6 enabled on the RBR?
Using ISP detected DNS or custom DNS?
FYI I am from the UK.
What Orbi model # do you have?
Orbi 970 with a satellite (RBE971 and RBE 970)
FIrmware loaded on it?
Both 9.13.2.1
Is the PS console connected to the RBS or the RBR?
So how can I work this out? Also I took the advice of a previous device and added the IoT network and the ps5 is connected to that - nothing else.
Is the PS wireless or ethernet connected?
Wireless
Ethernet is recommended to the RBR.
Assume RBR means the main router?
How many RBS are deployed?
1
What is the size of your home? Sq Ft?
I think 2,300 roughly (5 bed house)
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
🛰
So it’s close to that around 10 meters one side of the house to the other. FYI ps5 is the middle of the two.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
So I don’t really know what you mean? It’s Virgin Media is the ISP. Their router is called the HUB 5. I turned it modem only so I could use Orbi. Does that help?
Is IPv6 enabled on the RBR?
How do I check?
Using ISP detected DNS or custom DNS?
Not a clue 😂 - how do I check?
Sorry - I am a little technical but not 100% like you above - thanks in advance 🙏🏽
