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Once a day or twice a day, the router loses connection to the internet
Once a day or twice a day, the router loses connection to the internet and I have to unplug and replug the router. I spoke to tech support and they said this is a known issue and they provided me with new beta software which has not solved the problem.
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I too am looking at my options for return. When it is running it runs like a Ferrari but like a race car it also breaks down a lot and can cause very inopportune problems. It has already crashed once during my wife's conference calls and God help it if it ever does that to me during one of mine. Stable internet is money in my business and this is starting to look like anti-money
My RBR50 with a fiber connection still gave me 250 to 500 downloads, and it never, I mean never went down... I could go on vacation for months and come back and it's singing along . Maybe that's just fine for speed. Seeing 1100 on my cell phone is exciting but not at the cost of stability.
Does the front LED turn PINK when this happens?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Has a factory reset and setup from scratch been performed since last BETA FW update? If not, please try this.
- You've got to be kidding if you think a consumer is going to go through those hoops
- Does not turn pink. Just blinks white when it loses connection.
Using monoprice Cat8 cable.
ATT fiber new install always runs green connection with AT&T modem.
You can't charge thousands of dollars and throw all this troubleshooting on the consumer... Your stock is going to tank.
Hello there,
Engineering Team here. Which firmware did Support give you?
- 10 1.3
Any progress on this?
Might update if you see this, if you haven't already:
Acerun wrote:
Once a day or twice a day, the router loses connection to the internet and I have to unplug and replug the router. I spoke to tech support and they said this is a known issue and they provided me with new beta software which has not solved the problem.
