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nomadz02's avatar
nomadz02
Follower
Aug 06, 2026

Orbi 771 blocking websites

Orbi 771 firmware 10.5.20.10 suddenly blocking websites i use for work. websites worked yesterday and today they are being blocked on anything using wifi. i disconnected my phone and website works fine. rebooted modem and rebooted router and system still is not functioning. parental controls and network armor are NOT ENABLED. 

 

when i go to HOME there is an orange cirle around it. 

 

i've also attempted to change my dns on my local machine to 8.8.88 and 8.8.4.4 and still cannot access website. website is www.avigilon.com

orbi 770 series

3 Replies

  • HappyCat's avatar
    HappyCat
    Luminary
    Aug 06, 2026
    nomadz02 wrote:

    when i go to HOME there is an orange circle around it

    It would be really helpful to see a screen capture of this.

     

    It appears the application (??) is using a proxy server.  Is there a specific reason for this?

     

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Aug 07, 2026
      HappyCat wrote:

      It appears the application (??) is using a proxy server.  Is there a specific reason for this?

      This is not under nomadz02​'s control.   The website (www.avigilon.com) uses a web application firewall hosted by incapsula.  Remember that nomadz02​ is connecting to their employer's remote access portal.

       

      The WAF makes whitelisting a bit tricky, since the connection goes to the WAF, and not directly to the website.  But the unlimited (unmanaged) profile should work as long as the router is seeing the real MAC address of the PC.

       

      nomadz02​:  If you are using a Windows PC, then make sure it is classifying the wifi network as "private".  Windows will sometimes rotate the MAC address on public networks (depending on the PC settings).

       

      FURRYe38 wrote:

      Might check with your works IT group for help 

      Agree - likely they have seen this before.  They can also look at their logs, which would giv more information.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 06, 2026

    The issue is between the host site and the WAF. Web Application Firewall. Not the router.

    Is this the first time seeing this issue while connected to the Orbi system?

    Happens if you use ISP IPv4 detected DNS? 

    Is IPv6 enabled or disabled on the RBR? 

    Brand and model# of the ISP modem that the RBR is connected too? 

    Might check with your works IT group for help and information regarding accessibility to work sites.