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Forum Discussion
Orbi continually disconnects
I had the RBR50 with one satellite for many years and it worked perfectly. Then one day, it started dropping connections and slow connections. I thought it was due to be replaced since we had it for 5+ years.
I upgraded to the RBE971 (with one satellite) and the problem has continued, if not gotten worse. I am at the latest firmware update. My wired connection for my laptop works great. All my WiFi devices either drop multiple times per day or sit in spin. I don’t even bother trying to connect my phone to my WiFi anymore as it only works for a short period of time before it drops.
I then thought it could be my ISP (we have fiber and no modem). Everything checked out with their tests and looked good. To test further, they left one of their routers for a week and during that time, everything worked perfectly. Swapped back in the Orbi and the problem immediately came back.
I have been working with NETGEAR support for over two months now and have made zero progress. I just keep getting emails that they are still researching (I am not sure what as they have not asked for any info really). If I could return this $1300 investment, I would…but while I am past the 30 days…so I am stuck.
I am hoping some very smart person can help me figure this issue out.
7 Replies
I should also add that I have disabled Armor, IPv6, Smart Parental Controls.
Does the front LED on the RBR or RBS turn PINK or blink WHITE when this happens?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/kb/en-orbi-knowledge-sharing/netgear-mobile-applications-and-androidapplewindows-devices-faq/2457046Disable all logging on the RBR...
Has a factory reset and setup from scratch been performed since last FW update?
Any progress on this?
Then one day, it started dropping connections and slow connections. I thought it was due to be replaced since we had it for 5+ years.
Zero progress. I have reached out on my ticket to netgear (that’s been open for two months) and asked if we could try a replacement. As of Monday (4 days ago), they were checking on that. I have heard crickets.
I have not tried the fan recommendation yet, but if I don’t get a response I may have to try it.
If anyone has any other recommendations, I am all ears. If you are having the issue and find a resolution, please let me know!
Super frustrating. At this point I would never recommend to anyone - this is after having the system for 7+ years and recommending to many people.
If anyone is interested in buying this $1300 Orbi system, I would be willing to sell at a discount 🙂Please give feedback to the questions presented.
Ya, lets get a fan on top while we wait for NG support.
