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Forum Discussion
Printer's IP seen, but cannot connect
On a Mac with Tahoe 26.x.x Logging in to the Orbi dashboard, my two printers are clearly seen with valid IP addresses. But when I try to connect and print, they say offline. One is wifi to the RBR and one is connected to the by wifi RBS
If I turn off a printer and turn int back on, the printer is recognized again and I can print.
I have tried refreshing the attached devices in the dashboard, but it doesn't show any updates. Any thoughts?
2 Replies
What firmware is this Orbi system using? (9.13.2. is the current version)
https://kb.netgear.com/000070347/RBE970-RBE971-Firmware-Version-9-13-2-1
Can this situation be reproduced? i.e. Disconnect the Mac. Connect it again. Can it print? What this sounds like is the processed used by the Mac to locate printers might be effective only when the printer connects to the network. I find it helpful to use the LAN Setup (advanced tab) to reserve a specific IP address for printers so that once my devices have "learned" where a printer is, it is always at that same IP address.
What model Orbi system do you have?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
Is the printer connected to the RBR or the RBS?
Setup a ip address reservation for the printer on the RBR? or set a static IP address ON the printer itself that the address resides outside of the RBRs default IP address range.
Be sure to disable any MAC Address randomizers on phones and pads and Mac PCs while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
