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LWOH's avatar
LWOH
Follower
Sep 13, 2025

Purchased RBE771 and RBE770 as a set in October 2024

Purchased RBE771 and RBE770 as a set in October 2024.  Satellite started disconnecting from router in August 2025.  These are the first issues I've had with a Netgear satellite repeatedly disconnecting.  Seems to happen weekly.Satellite is 10 feet from the router on the floor above in a wood-framed home with gypsum board walls.  There was no problem with the satellite connection prior.  Have purchased and used three other Netgear mesh WIFI products in this same location configuration since February 2020. This is the first issue I've had with a satellite repeatedly disconnecting.  Seems to happen weekly.  The satellite shows a purple light.  This set was not cheap and shouldn't be malfunctioning less than a year after purchase.  Unable to return or replace due to Netgear warranty policy.  Surely Netgear doesn't expect customers to spend $450 every year for a new mesh WIFI system? 

orbi 770 series

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 15, 2025

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    What is the size of your home? Sq Ft? 

     

    10 feet is too close to between the RBS and RBR. 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. And regardless of prior experieces. 
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite🛰

    Please move the RBS out to 30 feet from the RBR. 

     

     

     

     

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Sep 15, 2025

    When a configuration has worked without problems for 10 months and then begins failing repeatedly, it can be useful to ask, "what changed?"

     

    Firmware version 10.5.19.5 was released on July 8, 2025.  Could you please check to see what version of firmware is running on this system?

    https://kb.netgear.com/000067270/

     

    The previous version, v110.5.18.3, was released March 26, 2025.

    https://kb.netgear.com/000066615

     

    It is a bit frustrating that Netgear does not provide a method to determine when firmware was updated on a specific system.