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Forum Discussion
RBE771 Connection Constantly Dropping
I have an RBE771/RBE770 that I have had running for just under a year. My current setup I am using Ting and I get 2GB up/down. They have a fiber modem which I run into the Orbi and I also have a NETGEAR 8-port 2.5G Multi-Gigabit Ethernet Plus Switch.
In the last month, I am getting 10-20 drops a day. I can't hit a website at all and everything comes to a grinding halt. Sometime the connection comes back after 3-5 minutes but lately I am just unplugging the Router to reboot it.
My firmware was current in the admin console but a Netgear search said the latest was V10.5.20.3 so I loaded that up about 4 days ago. No change on the drops at all.
I contacted Ting and they of course said everything was fine on their end. They show a solid connection and no errors.
Any suggestions on troubleshooting here? I will probably replace all cables this weekend for grins but this is nuts on a less than one year old Orbi Mesh system. My prior Orbi system was amazing for years but was limited to 1GB so I had to upgrade when Ting gave us 2GB. The logs I am looking at are basically worthless from the admin panel. Just basic info and nothing isolating an error.
Appreciate any feedback!
15 Replies
"Internet disconnected" is a bit ambiguous. It might mean:
- The Ethernet connection between ISP device and Orbi router has been lost.
Perhaps the ISP device dropped the connection?
Perhaps the Ethernet cable is loose and "wiggled"?
or - The router has attempted to make a connection with a specific resource on the internet (perhaps some site at Netgear) and was unable to.
When I open the web interface, Basic Tab home page on a router that has been on-line for 32 days, the Internet box shows Status: Waiting.
Thus, having an Ethernet connection is "not enough" to result in a Status: Good (which appears in 7-8 seconds).
This may be the reason FURRYe38 suggested defining the DNS servers to see if this makes the problem go away.
(Still points the finger at Ting.)
- The Ethernet connection between ISP device and Orbi router has been lost.
