NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBE971 crashed, will not power back up
Purchased a Orbi WiFi 7 router and two satellites in late November 2024. Generally, the devices and network have worked well. Yesterday, however, the router suddenly went down, and I’ve been unable to power it back up. The power outlet was live and I tried the router on several other working outlets, but no sign of life. I’ve tried resets and a full power cycle restart. Again, nothing; neither the Power LED nor the Router LED show any light at all.
I then installed the older router and extenders that the Orbi system had replaced. They worked fine with the AP, so I have a network back up - just not the one I paid $$$ for only 20 months ago.
I did not buy an extended warranty, and thus NG support is of no use. I would welcome any suggestions that might lead to recovering use of the Orbi router and avoiding purchase of a new one.
5 Replies
Regrettably, that's where I'm coming out. I appreciate your attention.
Please try a Power adapter from one of the other RBS to see if the RBR powers On. Possible the adapter failed.
Let us know if the power LED turns ON in back and goes green?
Yesterday, however, the router suddenly went down, and I’ve been unable to power it back up. The power outlet was live and I tried the router on several other working outlets, but no sign of life. I’ve tried resets and a full power cycle restart. Again, nothing; neither the Power LED nor the Router LED show any light at all.
Thanks for the suggestions. I swapped the power adapter from an RBS, and it did not power the RBR on. On the other hand, the adapter from the RBR did power up the RBS. So unfortunately, it does not appear to be a failed power adapter.
Good check. Seems that the RBR has failed. Might find a used on Amazon or fleebay maybe...
What happens if you swap the power supply for the router with one of the satellites?
