Re: Orbi 970 Constants Reboots - Solved!!! (Router overheating is the cause)

I'm the OP in this thread and I'm unable to reply to it with an update so starting a new discussion as the outcome is important to share --

"Orbi 970 Constants Reboots - Solved!!! (Router overheating is the cause)"

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Orbi-970-Constants-Reboots-Solved-Router-overheating-is-the/m-p/2376066/thread-id/1631

So, I finally received my RMA units (looked like a brand-new box with router and satellites, everything sealed). Replaced everything and sent all of the original equipment including satellites back. Netgear Armor started over with a 1-year sub.

Great news overall - sharing the exact update I left in the support case --

(A) Overheating & connection drops. (good)

I can confirm that the new equipment does not overheat – I stress-tested it with a 52 GB game download (peaking at 250 Mbps down). This was one reproducible scenario that caused the previous router would have issues with.

Even though everything is fine, for hardware longevity, I still plan to run fans over the router.

(B) WiFi-6E issues (resolved through satellite movement) --

The second problem where my WiFi-6E devices in a particular room would randomly lose connectivity (that engineering thought the logs looked weird on).

• This still happens on the new equipment. Same weird IP address assignment, etc.
• But I resolved this myself in the end by moving a satellite and placing it directly inside the room with direct line-of-sight to all 6E devices (going from a wired backhaul to a wireless backhaul).
• My devices near the satellite have higher pings (marginal at 10 ms) and marginally lower speeds (1.4 Gbps down to 1.2 Gbps up/down to my iPad) BUT the connection seems perfectly stable to multiple WiFi-6E devices in that room.