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Forum Discussion
The scammers persist
I contacted Netgear support sousing their chat function. Then”person”: gave me a number to called to get an “expert”. The actual problem was an HP printer dropping connections. Ingot passed to the expert, and it turned out to be N Solutions, a scam that’s been reported in the Netgear forums. I was stupid - he was mumbling about network overload coming from my laptop, slimed to fix it by turning off some autostarts I use and claimed to install a firewall. Nothing was installed, I was charged $350 for “3 years”. NEVER deal with these guys. Netgear needs to fire out how their chat got hijacked. Yes, I should have known better - I’ve worked in network support and development for 50 years. I must be getting old :)
2 Replies
Where did you get on chat with NG?
Only official chat, email and phone support paths are followed here:
https://www.netgear.com/support/home/
Down at the bottom in blue.
I recommend you contact your bank or credit card company an get that charge reversed quickly.
Contact HP for support, help and information regarding there product.
What NG product do you have?
I contacted Netgear support sousing their chat function.
Where ever you expected to find a real Netgear chat - certainly not using the official support. Netgear does certainly never install some useless software on your system.
The actual problem was an HP printer dropping connections.
There are many Spam-gangs out there fishing for paying "innocent customers" - this is a very typical subject where you will find many faux offerings in the wild Internet.
