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Forum Discussion
Why doesn't Netgear sell replacement 100V-240V 50/60hz ORBI 19V/3.16A power supplies
As the world grows smaller one important item when buying electronic equipment is the power supply converter (AC-DC).
I looked at Netgear's information on the Orbi 970 but one important information is always missing. The technical information on the AC-DC converter. Does the router and satellites come with 100-240V 50/60 HZ 19V/3.16A power supplies or just US support or EU supported power supplies?
I have checked my previously purchased Netgear equipment and they have the 100-240V option but why not specify this in the technical information?
I have read some users have just used the US "only" Netgear power supplies in the EU and had no problems - but why risk it?
Why doesn't Netgear sell a replacement power supplies for their routers/satellites/etc.? I understand you can buy "OEM-similar" on Amazon.
Finally, is the Orbi power supply (332-11702-02) a 100-240V 50/60 hz or not?
if not, does that mean you have to purchase a OEM for any EU installations?
Doesn't Netgear sell any router, satellite, etc. overseas? -
4 Replies
I am looking for AC/DC power supplies for my Orbi 970 satetille.
RBKE973 332-11724-01 with plug adapters 19V/3.42A 100-240v 50/60Hz
or 332-10636-01 AD2003000
I would like Netgear with the compact slim fit.
As you have no doubt discovered, Netgear does not sell individual power adapters. There are numerous brands available on Amazon claiming compatibility.
My company has offices in the USA and Europe. We would like to purchase the Orbi system with our USA office, set it up, test it and then send it to our European office - ready to go. We have read many community articles that the only difference is the power supply. We check all our current Netgear equipment and they all have 100-240V 50/60Hz AC-DC power supplies from Netgear.
However, we have read community articles about some using the 120V/60Hz with just an adapter working just great in Europe. We read articles that say you must specify Europe when ordering and other articles that said "They are come with the 100-240V 50/60Hz so only a plug adapter is needed."
Very confusing on what power supply you will get when you order.
We noticed in all the technical details the voltage/Amp (19V/3.16A) specification does not mention what actual AC-DC power supply is used (100-120v or 100-240V).
After some searching I found that the Orbi 970 router and satellite used the RBKE973 (332-11724-01) adapter power supply with available plug adapters. The problem is where to find the power supply and the adapters. Netgear shows this power supply with adapter in the quick setup.
Can I purchase the USA version of the ORBI power supplies and then purchase additional Europe versions of the power supplies from Netgear? I do not see this option.
Where do I get the plug adapters for the satellite power supply?
Why not just send the same worldwide with adapters power supply shown in the quick setup for all Orbi routers and satellites? I cannot be the much more expensive
Not sure about this numbers
Europe Version? USA Version?
332-10636-01 332-11724-01
AD2003000 ADS-65GNG-19 or 332-11724-01
After researching the subject it seems like many customers are having this same problem with Netgear's power supply. (100-120V or worldwide 100-240V)
We have read many community articles that the only difference is the power supply
Not the case. While the hardware itself likely is the same, the WiFi power limits are different (higher) in the US. So while the router will work, it will not be in conformance with EU regulations.
This is handled by region-locking the firmware - I don't believe there is any way change the region in Netgear's AX (WiFi 6)and BE (WiFi 7) routers.
