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smclayjr's avatar
smclayjr
Aspirant
Apr 10, 2020

Cannot connect Google home to Nighthawk AX8 router

Model RAX75 AX5700

Used at home

Firmware says up to date V1.0.1.70_1.0.20

Cannot connect google home to router.  

5 Replies

  • What issues are you having? Just saying it doesn't connect doesn't tell us where its failing in the process, whats going on, what you've tried, or pretty much anything. we need details to help you. 

    Firmware on your rax? 

    what modem are you using? 

  • RAX75 is correct model but it isn't on the list above. It is an AX8. Serial Number 62719670A0861 Firmware Version V1.0.1.70_1.0.30 I am trying to connect my google home to the internet utilizing my Nighthawk RAX75 router. It was connected previously to a Linksys EA2700 router. I begin with the Google Home app on my iPhone 11. I click on setup device. I choose a home address. The app looks for and finds the google home device. I click next and it begins connecting to the google home. It says did you hear the sound. I answer yes. I agree to the legal terms and to help improve Google home. I tell it the device is in the kitchen. I then select the same wifi 2G network my phone is connected too. It tries to connect and fails saying "something went wrong. Says google home maybe setup but it could not communicate with my phone. It may require a small change to your wifi settings. Any help would be terrific.
    • plemans's avatar
      plemans
      Guru

      the google home (not mini) is compatible with 5ghz. Have you tried setting it up on that band? 

      what modem are you using? 

      • smclayjr's avatar
        smclayjr
        Aspirant

        5ghz doesn't work either.  I get internet into my router from my ISP.  There is no modem.  Clarity Connect points their antennae to their broadcast location a few miles away.  The google home worked great with my previous Linksys router.