Can't contact Netgear Support (RAX75)

Question

I tried to open a support ticket, but that has a problem. Despite registering the new product yesterday (7/31/19), it says "Your complimentary 90 days technical support expired on 2019-10-29.", which is 90 days into the future! Any ideas on how to contact support?

Thanks for any help.

Christian_R · Answer

Hi McCown,

&nbsp;

I can assist with support reaching out to you! Please send me a message with your contact info&nbsp;and the issue(s) you're experiencing.&nbsp;

&nbsp;

~Christian&nbsp;

McCown · Answer

Did you receive my message? &nbsp;I am looking for the Netgear support number for my new router.

Christian_R · Answer

Hi McCown - I have responded to your message. Thank you for taking the time to reach out.

&nbsp;

~Christian&nbsp;

LosGatos17960 · Answer

I updated my router to the latest firmware and it broke the ability to do Firewire backups. I tried to contact support but it won't let me contact support directly because it says my support expired two months from now.

How can I get someone to help me?

Thanks,

Dan

Contact NETGEAR Support

Thanks! We’re ready to help you with this product:

Product Model:R9000

Serial Number:5D738A5200C1C

Purchase Date:2019-07-01 00:17:50

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Your complimentary 90 days technical support expired on 2019-09-29.

michaelkenward · Answer

LosGatos17960&nbsp;wrote:
I updated my router to the latest firmware and it broke the ability to do Firewire backups. &nbsp; I tried to contact support but it won't let me contact support directly because it says my support expired two months from now.
How can I get someone to help me?

Until someone steps in from Netgear, your best bet for immediate help is to start your own discussion here.
&nbsp;
It could even be quicker than the official channels.
&nbsp;

Forum Discussion

Can't contact Netgear Support (RAX75)

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