I try with my S22 Ultra and only connect to WIFI 6 but not 6E. It doesn't appear on the list. Only 2,4 and 5 ghz. Also try with my notebook Lenovo which has Intel AX210 with windows 11 and lastest Intel drivers. It shows the 2.4 and 5 ghz but not 6 ghz. I also updated the firmware to V1.0.11.94_2.0.44

For the 6GHz support, for client devices, due to draconian FCC regulations from 2015, many client devices now use one time writable firmware, where regardless of region set, if they see beacons from more restrictive regions from a nearby AP, they will apply that region's RF restrictions. For example, with the AX210 Intel made the firmware one time programmable, thus no way to adapt to changing regulations if draconian restrictions are listed. It will also adopt pre-programmed restrictions based on beacons received. Thus if in a country that doesn't allow 6GHz, or doesn't allow all of the 6GHz channels the router is using, then the client devices will adopt those restrictions and make it seem as if the 6GHz AP disappeared. It may take a few hours for the image attached above to become visible (limitation of these forums). Both your Intel AX210, as well as your smartphone will use these same types of restrictions.

More than a month has pass, do you have any news about the new firmware release?

On your notebook , update the wifi drivers . Here is the link . May help. https://www.intel.com/content/www/us/en/download/19351/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html

Are you using smart connect? Have you tried disabling it? Have you tried changing what channel the 6ghz is on?

I don't use smart connect because it only works for 2,4 and 5 ghz. I also tried changing the channel with and without PSC, still the same.

Can't see 6 ghz on RAXE500 | NETGEAR Communities

33 Replies

plemans
Guru
Nov 29, 2022
Are you using smart connect?
Have you tried disabling it?

Have you tried changing what channel the 6ghz is on?
- MAD5
  Tutor
  Nov 29, 2022
  I don't use smart connect because it only works for 2,4 and 5 ghz. I also tried changing the channel with and without PSC, still the same.
  - plemans
    Guru
    Nov 29, 2022
    You're a little stuck. Reason I say that is there aren't scanners (free ones) that support 6ghz so you can do a scan and see if its truly not working, or the if the devices aren't picking it up for some reason.
    
    Did you try factory resetting the raxe500?
    If so and it doesn't help, you can try contacting support.
FURRYe38
Guru
Dec 06, 2022
What Intel Driver version are you using?

Has a factory reset and setup from scratch been performed since last FW update?

MAD5 wrote:

I try with my S22 Ultra and only connect to WIFI 6 but not 6E. It doesn't appear on the list. Only 2,4 and 5 ghz. Also try with my notebook Lenovo which has Intel AX210 with windows 11 and lastest Intel drivers. It shows the 2.4 and 5 ghz but not 6 ghz. I also updated the firmware to V1.0.11.94_2.0.44
- MAD5
  Tutor
  Dec 06, 2022
  22.180.0.4
  Like this is a new router I update to the last firmware before even touching anything else. Anyway it has been reset 3 times since FW update and no luck.
  - FURRYe38
    Guru
    Dec 06, 2022
    And is the 6Ghz LED On on top of the router?
    
    Does the 6Ghz section appear on the Advanced Tab page on the routers web page?
    
    Post a screen capture of this?
    
    I have mine running in Bridge mode and had been working on 6Ghz with my Orbi 9 series. Now its back on 5Ghz with my 8 series Orbi system. I'll check this on mine when I get home today....

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Can't see 6 ghz on RAXE500