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Forum Discussion
CAX30: Can't connect using WiFi after Netgear Armor trial period ends
I have a fairly new Nighthawk AX6/CAX30 modem/router, using it with Cox, have had it for just over a month. It came with a one month free trial of Netgear Armor. I'd been getting emails for the last week or so saying that my free trial was about to expire, etc. The trial ran out yesterday (Feb 10). Last night, I realized that none of my devices could connect to the CAX30 using WiFi. On an Android phone, I'd get a message saying "connection failure, check password", and Windows PCs would not connect either. Verified that I was using the correct passwords, but no change. I did a factory reset on the modem/router and that didn't help either. If I connect a PC to the CAX30 with an ethernet cable, it works fine. I turned WiFi off on the CAX30 (using the front panel button), plugged in my old WiFi router and everything in the house connects to WiFi just fine fine (I'd set the CAX30 up with same SSID and password as the old router). So while I have a temporary workaround, it's not ideal. I'm really suspicious that the Netgear Armor software trial is somehow involved in this, though when I login to the CAX30 thru the web interface, it says that security is off. Curious if anyone else has encountered this, and has a solution?
7 Replies
Also try going in on the app and ensuring the both armor and access control are disabled.
So, for some reason, the passwords in the router had an extra space added to the end of them that was not there previously. Not obvious at all, and no idea how that happened. I still blame the Armor trial! :)
Came home tonight and devices can't connect to Wi-Fi again. Power cycling didn't fix it. Verified that the passwords are correct. WTF
I just looked on my phone, and it does show randomized MAC under network details (I'm at work and not connected to WiFi), but I did not make any changes to settings either in my phone (or any other device at home: Kindle, Android tablet, Windows PCs) and this is affecting all of my devices. I did try forgetting the profile and re-adding on at least one device, but will try that again.
What channels are you using on the CAX?
What security mode are you using?
I use channels 1 and 40 and set mixed mode WPA2/WPA3.
Be sure to disable any MAC address randomizers on your devices.
Might forget the wifi profile on the phone and then try to connect again.
I have not seen this with my CAX30 or 80.
