NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

abstevens1993's avatar
abstevens1993
Tutor
Sep 13, 2020

devices get kicked off wifi for RAX40 intermittently everyday never to connect back unless restarted

i expereince wifi drops everyday. i have only observed my wifi 6 devices disconnecting from the wifi. after which reconnecting is impossible. I get the error could'nt get IP on my phone. i have tried AP mode with no success. Firmware Version V1.0.3.80_1.0.1, encrypsion mode for both wifi set to WPA2-Personal[AES] + WPA3- Personal.

13 Replies

Sort By
  • Eagle-Two's avatar
    Eagle-Two
    Apprentice
    Sep 15, 2020

    I have experienced similar disconnects with a RAX35 using firmware version 1.0.3.80. You may want to view the "RAX40 Firmware 1.0.3.80 Crash/Bug Log" discussion. I disabled AX on the router and still experience disconnects but often I can reconnect back. Occasionally the router will completely lockup and a power cycle is needed.

    • rax40user's avatar
      rax40user
      Tutor
      Sep 19, 2020

      Same here. It's not a stable device. Pretty strange Netgear didn't provide a solution until now. I did the factory reset, turn off AX, no help. Netgear replaced one for me, but now I'm worried to use it again. All the Netgear devices I used before NEVER have such problem.

      • Eagle-Two's avatar
        Eagle-Two
        Apprentice
        Sep 19, 2020

        rax40user  If you use your replacement router let us know if you still experience the same issues and the hardware version number. I was thinking about requesting an RMA but was hoping to get some type of confirmation a replacement router would resolve some of the issues.