Horrible wifi speeds + occasional drop of Internet

Question

Hello all,&nbsp;&nbsp;I just purchased the RAX120, and I am really struggeling, for 2 reason&nbsp;&nbsp;1) My 2019 MBP is alternbatinav betweeen 10mb/s to 50 at the most. My iphone 11 pro is at the same time on 80 / 90, upload speed being the same (also that crap, 20 while mi line is 40 and the google pucks always maxed this upload speed at 38-40)&nbsp;&nbsp;2) Occasionally it just decides its not playing ball any longer, it cuts the internet and all goes offline. After a short period ot time its all up and running again.&nbsp;&nbsp;There are 12 dedvices connected, most the them sonos. Its a PPoP 100/40 connection I have.&nbsp;Any ideas what I could tweak to make this work? I am within the 30 days so hope for some help, otherwise I need to sent this back&nbsp;Thanks

Christian_R · Answer

Hello tradyan,

Welcome to the community!&nbsp;

&nbsp;

1) Would you mind letting us know if you have AX WiFi or Smart Connect enabled/disabled?&nbsp;

2) Does the router's power turn off during this time or is it just the internet going offline? And for how long?&nbsp;

&nbsp;

You may also try getting in contact with our support team as newly purchased devices are provided with 90 days of complimentary support using the link below:

&nbsp;

https://www.netgear.com/support/default.aspx

&nbsp;

Regards,

Christian&nbsp;

tradyan · Answer

Hi Christian&nbsp;1) Ax is enabled, when i disabled it WIFI speed dropped to under 1mb/sec. Smart conenct is also enabled&nbsp;2) Router is on, only internet drops. Less then a min at the time&nbsp;Regards&nbsp;T

Christian_R · Answer

Hi tradyan,&nbsp;

Thanks for confirming. Please try disabling smart connect and let me know if your issue persists. I've also sent you a message, please respond at your earliest convenience.&nbsp;

&nbsp;

Christian&nbsp;

tradyan · Answer

Will try disabling once im back home, however, it’s defying the whole purpose if I end up with 2 different SSIDs

tradyan · Answer

tried to disable, not much of a differnce &nbsp;on download, upload got better&nbsp;&nbsp;on 2,4ghz 24 mbpson 5 ghz 26 mbps&nbsp;upload went from 20-22 to 33&nbsp;on phone speeds are better, always where&nbsp;&nbsp;

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Horrible wifi speeds + occasional drop of Internet

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