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wsynx's avatar
wsynx
Follower
Sep 25, 2025

Internet not working

So I have the RAX50v2, the internet used to be fine however recently only the floor its on has internet (ground) and the kitchen (floor 1). However very bad internet in the living room (also floor 1) and very bad on floor 2 as a whole. What may be the cause and solution?

2 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    wsynx wrote:

    So I have the RAX50v2, the internet used to be fine however recently only the floor its on has internet (ground) and the kitchen (floor 1). However very bad internet in the living room (also floor 1) and very bad on floor 2 as a whole. 

    Have you done anything to try and fix it?  If so, what?

     

    Has anything physically changed in the home (new layout, remodeling, etc)?

     

    One scenario is that a neighbor upgraded their wifi and that might have created interference for you.   There are some apps that can be use to check for this (unfortunately no free ones for iPhone)

  • plemans's avatar
    plemans
    Guru - Experienced User

    What size is the home? 

    What materials separates the walls/floors (some materials block wifi better)

    Did you test 2.4ghz and 5ghz speeds? 2.4ghz is much slower and sensitive to interference.