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Asielcode7's avatar
Asielcode7
Tutor
Jun 12, 2019
Solved

Lots of problems with RAX120

So I setup the this router 2 days ago and it's not playing nice with half of my devices so far. Many could not see the routers signal at all. I updated the drivers on devices that I could such as my PC's and laptops (8 total) and that worked for most of them, 2 of my laptops still can't see the wifi signal from it. Some of my devices such as my Nest Cams, August lock "connect", Shark Ion vacuum Robot, Amazon Echo Dot and other devices can see the signal but when attempting to connect it will say wrong password or simply "could not connect". For the devices that can connect it works great, however this is a nightmare right now.
  • avtella's avatar
    avtella
    Jun 12, 2019
    Disable AX mode, and/or update to the latest firmware and you shouldn’t have any issues even with AX enabled. Since most people don’t have any AX devices, turning that feature off will be fine.

    Also make sure 2.4 GHz is in 20 MHz mode by selecting one option lower in WiFi speed selection in router WiGi settings or by making sure 20/40 switching is enabled. 40 MHz can be terrible in congested environments.

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  • avtella's avatar
    avtella
    Prodigy
    Jun 12, 2019
    Disable AX mode, and/or update to the latest firmware and you shouldn’t have any issues even with AX enabled. Since most people don’t have any AX devices, turning that feature off will be fine.

    Also make sure 2.4 GHz is in 20 MHz mode by selecting one option lower in WiFi speed selection in router WiGi settings or by making sure 20/40 switching is enabled. 40 MHz can be terrible in congested environments.
    • Asielcode7's avatar
      Asielcode7
      Tutor
      Jun 12, 2019
      Isn't AX mode the whole point of owning this router? I also can't find out how to turn it off or any of the other modes you just described.
    • Asielcode7's avatar
      Asielcode7
      Tutor
      Jun 12, 2019

      Thank you, problems solved. I think the 20/40hz switch solved my biggest problems of not being able to have my devices connect. 

  • schumaku's avatar
    schumaku
    Guru
    Jun 12, 2019
    Asielcode7 wrote:
    I updated the drivers on devices that I could such as my PC's and laptops (8 total) and that worked for most of them, 2 of my laptops still can't see the wifi signal from it.

    In case these are Windows systems with Intel Wi-Fi, head to the Intel Driver Support Assistant - note the vendor updates for many systems are lacking, as well as the Microsoft distributed drivers.

    In case these are other Wi-Fi clients, provide details like make, model, driver versions, ...