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Nighthawk 5400
Replaced a linksys router with a 5400 and can’t get Dell laptop to see either band as an option. Kept name and password the same as linksys. Everything else in the house connected fine.
Coop102072 wrote:Would be helpful if you shared what he unchecked as I am having the same issue with my Lenovo and Hp laptops....every other device is fine.
Thanks
I have a feeling he unchecked "enable ax".
many laptops with intel chips have issues. Reason why is people rely on the manufacturer (lenovo/hp) or windows update to update the drivers. And they don't.
If you go to the chip manufacturer website of your wireless card, many times theres newer drivers that have fixed many issues with AX devices.
9 Replies
5400 isn't a model
What model did you buy?
Does this dell laptop have an intel wireless chip in it?
if so, get the driver directly from Intel and not through dell or windows updates. both are far behind and struggling with the newer AX devices. Not sure if you're new router is an AX router as you didn't put the model.
Nighthawk AX6 6-Stream AX5400 WiFi Router(RAX50S)
My younger brother (IT guru) came over and logged into the router webpage and there was a setting box checked (not sure which one) but he had never seen it before, unchecked it and was able to connect without any problem after that.
Thanks for any/all of your time!!
Kraig