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Forum Discussion
Solved
Nighthawk AX4 AX3000 WiFi constantly going OFFLINE
PURCHASE: March 2020
HARDWARE: Nighthawk AX4 AX3000 (RAX35)
FIRMWARE: V1.0.3.80_1.0.1
MODEM: Comcast/Xfinity in bridge-mode
NOTE: Ethernet connected devices will sometimes maintain internet access after the WiFi goes out.
This router is constantly (5+ times/day) going offline and requiring a reboot (power off/on) to get back online and functioning. There are NO new firmware updates. I've done a reset of the device, but the performance is the same.
Any suggestions on diagnosing the problem and/or a resolultion would be appreciated.
- Should have searched the community forums regarding this - there are at least 5 other threads discussing this widespread issue plaguing the RAX40 and so many other RAX products due to faulty firmware. You have to revert to the previous version until Netgear fix the bugs in their firmware. Who knows when they will because they are so slack with support.
18 Replies
When the wifi "goes out" does it say "connected, no internet". Does it not connect at all even though it can see its broadcasting? does it not see the router broadcasting at all?
You've had this for a while, did this just start?
have you tried a factory reset and reinstall? there's been quite a few firmware changes on the AX devices and they've responded well to factory resets and reinstalls.
- Should have searched the community forums regarding this - there are at least 5 other threads discussing this widespread issue plaguing the RAX40 and so many other RAX products due to faulty firmware. You have to revert to the previous version until Netgear fix the bugs in their firmware. Who knows when they will because they are so slack with support.
I actually saw all the "factory reset and rollback to earlier versions" posts, but thought I would try a set of config changes that someone posted as a solution - Set the following to OFF: "AX Mode", "QoS", "Beanforming" and "Airtime fairness". Needless to say, these did not work.
I then did the factory reset and reverted to the prior Firmware Version - V1.0.3.64_1.0.1. Note, I chose this version even though it said it was for the RAX40 and mine is a RAX35 (I haven't been able to find any informaiton on the difference between these two "models"). After 24 hours, I've not had the WiFi stop working nor have I needed to reboot the WiFi.
I appreciate your response. -Kyle
I'm having the same issue. My 12 year old router never dropped the internet. My iphone 11 keeps saying poor internet connection, while showing me the dreaded circle of death. Streaming TV just turns off. I was ready to return this thing and plug the old one back in. Thought I'd come on here to see reviews. All I'm seeing for a fix is a factory reset and do not update firmware? Ready to return it.
sidelined wrote:I'm having the same issue. My 12 year old router never dropped the internet. My iphone 11 keeps saying poor internet connection, while showing me the dreaded circle of death. Streaming TV just turns off. I was ready to return this thing and plug the old one back in. Thought I'd come on here to see reviews. All I'm seeing for a fix is a factory reset and do not update firmware? Ready to return it.
If you've got the ability to return it, do it.. It's not worth your time going through these hoops and hurdles to try and get it working properly when the underlying fault needs to be fixed by Netgear. The only reason why some of us (like myself) have just been pestering Netgear on and on to push them to get a fix out, is because we cannot return it. If I knew I'd run into all these issues from the start, I would have purchased a router from ASUS instead.
