My AX4 router has, more and more frequently, been losing the network. What I mean is, the WiFi stops broadcasting, and even if I connect directly to the router by Ethernet, I am unable to connect. This lasts until I reboot the router. The router is on the latest firmware. Has anyone run across this before? I'm having serious doubts about Netgears product quality. The router is only 8 months old.

What modem is it connected to? What firmware are you on? a number helps.Have you tried a factory reset and reinstall?Or even reinstalling the firmware on it? maybe something corrupt. A factory reset doesn't fix corrupt firmware since it just removes settings. another option is to actually downgrade the version of firmware you on. Maybe it has a bug specific to your situation. Thats where you can try a downgrade.

to downgrade, you go to the support site for your device. click on "downloads" then click on "+view previous versions"download the version you want and extract it. Then follow the manual firmware update process and use the firmware you downloaded. to access support site go to netgear.com/support/ type in the model number.

Thanks. I tried a factory reset, and it seems to work better for now. If it starts acting up again I'll try downgrading the firmware. Hopefully Netgear comes out with better firmware soon. For the record, it is connected to an Arris Surfboard modem SB6141. Firmware version V1.0.3.80_1.0.1plemans wrote:What modem is it connected to? What firmware are you on? a number helps.Have you tried a factory reset and reinstall?Or even reinstalling the firmware on it? maybe something corrupt. A factory reset doesn't fix corrupt firmware since it just removes settings. another option is to actually downgrade the version of firmware you on. Maybe it has a bug specific to your situation. Thats where you can try a downgrade.

Well after a week of working, or at least not failing when I was around to observe it, the router resumed its bad habits. The only thing that changed was I did some IP reservations and port forwarding that I had been holding off on while waiting to see if it messed up again. I don't know if that triggered it, but the screwups started the next morning. I have since downgraded the firmware. I'll let you know if it messes up again.joeblackjack wrote:Thanks. I tried a factory reset, and it seems to work better for now. If it starts acting up again I'll try downgrading the firmware. Hopefully Netgear comes out with better firmware soon. For the record, it is connected to an Arris Surfboard modem SB6141. Firmware version V1.0.3.80_1.0.1plemans wrote:What modem is it connected to? What firmware are you on? a number helps.Have you tried a factory reset and reinstall?Or even reinstalling the firmware on it? maybe something corrupt. A factory reset doesn't fix corrupt firmware since it just removes settings. another option is to actually downgrade the version of firmware you on. Maybe it has a bug specific to your situation. Thats where you can try a downgrade.

I had the same problem. Downgraded the Software but first time I didn't stop the automatic software update. So the problem recurred. I downgraded the software again and stopped the automatic update and the problem has not recurred since. Great help. Thank you.

Nighthawk AX4 Loses Network | NETGEAR Communities

14 Replies

Lynnfield
Aspirant
Aug 04, 2020
Same here. Last update was the start of troubles. Every week WiFi connection jams a couple of times. Only reset works. But only for a couple of days. Please release new update.
plemans
Guru
Aug 04, 2020
What modem is it connected to?
What firmware are you on? a number helps.
Have you tried a factory reset and reinstall?
Or even reinstalling the firmware on it? maybe something corrupt. A factory reset doesn't fix corrupt firmware since it just removes settings.
another option is to actually downgrade the version of firmware you on. Maybe it has a bug specific to your situation. Thats where you can try a downgrade.
- Lynnfield
  Aspirant
  Aug 06, 2020
  Last update: V1.0.3.80_1.0.1. How can I downgrade?
  - plemans
    Guru
    Aug 06, 2020
    to downgrade, you go to the support site for your device.
    click on "downloads" then click on "+view previous versions"
    download the version you want and extract it.
    Then follow the manual firmware update process and use the firmware you downloaded.
    
    to access support site go to netgear.com/support/ type in the model number.
- joeblackjack
  Tutor
  Aug 08, 2020
  Thanks. I tried a factory reset, and it seems to work better for now. If it starts acting up again I'll try downgrading the firmware. Hopefully Netgear comes out with better firmware soon. For the record, it is connected to an Arris Surfboard modem SB6141. Firmware version V1.0.3.80_1.0.1
  plemans wrote:
  What modem is it connected to?
  What firmware are you on? a number helps.
  Have you tried a factory reset and reinstall?
  Or even reinstalling the firmware on it? maybe something corrupt. A factory reset doesn't fix corrupt firmware since it just removes settings.
  another option is to actually downgrade the version of firmware you on. Maybe it has a bug specific to your situation. Thats where you can try a downgrade.
  - Ben00net
    Aspirant
    Aug 10, 2020
    Same here! Just spent 2hrs with tech support trying everything under the sun, ended up downgrading the firmware. Wireless is still slow. I can't even join a Zoom video conference anymore and streaming services drop out after a few minutes. Im getting 100MB to the Modem and Ethernet is fine. It's the wireless they need to sort out, and quickly!
    
    Seriously Negear - sort this out before I make sure this thing gets a 0 star review on every website I can think of.
    
    Don't release a firmware if all it does is cause problems Netgear!
Kelvinlaw
Aspirant
Aug 06, 2020
Same here! Don’t know how to proceed downgrade the firmware.
jamodeo
Aspirant
Aug 07, 2020
Ever since I updated th the new firmware V1.0.3.80_1.0.1. I have reboot my router every day. I get failure to connect errors, it stops broadcasting
I just down graded the firmware.. hope this fixes the issue

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Nighthawk AX4 Loses Network