NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
nighthawk axe7800 no connection solid amber
I’m pulling my hair. I have a fiber optic internet connection with no modem. Current router is a linksys router that is working ok but I was having some slower than expected speeds and bought the nighthawk router. When I connect the internet I just get a solid amber light on the internet connection. Everything else seems to work fine. The WiFi signal works. I can connect to it. But everytime I run setup on the app it just stops and tells me I don’t have an internet connection. I can plug it right back into my old router and everything works perfect. Just wondering if I should send the router back or could I possibly be missing a step
6 Replies
- I’m pulling my hair. I have a fiber optic internet connection with no modem. Current router is a linksys router that is working ok but I was having some slower than expected speeds and bought the nighthawk router. When I connect the internet I just get a solid amber light on the internet connection. Everything else seems to work fine. The WiFi signal works. I can connect to it. But everytime I run setup on the app it just stops and tells me I don’t have an internet connection. I can plug it right back into my old router and everything works perfect. Just wondering if I should send the router back or could I possibly be missing a step
By axe7800 do you mean the RAXE300?
axe7800is a speed thing that Netgear also uses to describe the WAX630E.
buttons276 wrote:
But everytime I run setup on the app it just stops and tells me I don’t have an internet connection.Have you tried a manual setup of the router, with a web browser and the graphical user interface (GUI)?
How do I install my NETGEAR router using the router web interface? - NETGEAR Support
You can then feed in whatever connection settings your ISP requires.
- No I haven’t tried that. What kind of settings should I be expecting to change
buttons276 wrote:
No I haven’t tried that. What kind of settings should I be expecting to changeYour ISP should have a list of settings that should go into the Internet settings.
Things like the login details.
One way to look for these would be to find the relevant settings in your linksys router. Note these down and put them into your Netgear router.
You didn't say what that router was, but you might find it useful to forage around in the manual.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. There will a section there for Internet settings and how to set up the router.If you have the RAXE300 try this bit:
Manually set up the Internet connection
- Wanted to come back and post the resolution incase anybody is having the same problem. A guy on here recommended I go through the browser set up and change settings to match my isp. Well I went into the setup and seen a few settings I could change so I called my service provider. Just an fyi I have fiber optic internet that doesn’t use a modem. So the First Lady I got basically was clueless. I felt like I had called my mom and the only help she could offer was something was wrong. lol. So I messed with the browser set up a little and figured I would call back and my plan was to ask the tech how each of the settings should be. So a guy answered and I’m going through my spill trying to get him up to speed. He cuts me off and said “I know what your problem is”. He told me because I switched routers the line was still looking for the old router and I believe he said he had to just clear the MAC address. Whatever he cleared out had it working in less than a minute. So no issues at all on the router end I just simply had to call and tell them I switched routers. If I hadn’t called back I would never have known. The First Lady I talked to had no idea about this
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
buttons276 wrote:
Wanted to come back and post the resolution incase anybody is having the same problem. A guy on here recommended I go through the browser set up and change settings to match my isp. Well I went into the setup and seen a few settings I could change so I called my service provider. Just an fyi I have fiber optic internet that doesn’t use a modem. So the First Lady I got basically was clueless. I felt like I had called my mom and the only help she could offer was something was wrong. lol. So I messed with the browser set up a little and figured I would call back and my plan was to ask the tech how each of the settings should be. So a guy answered and I’m going through my spill trying to get him up to speed. He cuts me off and said “I know what your problem is”. He told me because I switched routers the line was still looking for the old router and I believe he said he had to just clear the MAC address. Whatever he cleared out had it working in less than a minute. So no issues at all on the router end I just simply had to call and tell them I switched routers. If I hadn’t called back I would never have known. The First Lady I talked to had no idea about this
