NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hxroberts's avatar
hxroberts
Aspirant
Mar 20, 2023
Solved

Nighthawk RAX45 - can not change SSID back to previous

In doing a firmware update, a factory reset was somehow done, changing my SSID and PW back to the original which matches the stickers on the device.  I then went and tried to change the SSID and PW back to what I had setup and I get the error message that the SSID is a duplicate and to please change to a new one.  I tried both via the Nighthawk app and the web browser.  I have no backup.  Is it possible to get it back to using my old one?

  • My apologies for the delayed response/resolution but I've been away and recently returned to resolve this.  As it turns out, I had an N300 WiFi range extender in the garage for the home security cameras and this was not allowing me to change back to my network name.  I removed this first and then was able to make the changes desired, then reconnected the extender and all is now good.  Thanks for all of your help.

14 Replies

  • It's recommended to change the SSID name to a custom name other than what comes as default on the sticker. 

    • hxroberts's avatar
      hxroberts
      Aspirant

      It was changed to a unique SSID and PW when it was setup in late 2020.  I've been doing firmware updates and this is the first time it somehow did a factory reset.  I want to change it back to what I had setup as my SSID.

      • FURRYe38's avatar
        FURRYe38
        Guru

        Did you do a FR from the reset button in back or from the Backup menu in the web UI using the erase button there?