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Forum Discussion
RAX 120 authentication issues
For some reason after a period of several hours any device that trys to logon into my wireless system gets an authenication error, the password is invalid. My firmware is V1.0.1.90. I have tried turning off AX, still happens. Reboot fixes it, then it is fine for several hours. It appears to me to be some sort of memory corruption. Also I am fairly certain this started happening after I upgraded the firmware to V1.0.1.90. I'd open a ticket with Netgear but I do not have premium support and my 90 days have passed. Anyone else having this issue? Its annoying to be rebooting the router every day.
77 Replies
Just throwing my hat in here for the same issues. On 1.0.1.90 as well currently. I think that version fixed an AX issue with my Samsung Galaxy S10+ getting WiFi 6, so I'm hesitant to downgrade. Willing to try the newest version they just came out with and have messaged Christian. I tried to trouble shoot this issue locally for about 4 hours..changed password, removed devices, etc. and am somewhat relieved to see that others are having the same issues. When the wifi does drop and all devices lose access, the 5G stream seems to stay up, just the 2.4 drops. But of course almost all smart devices (over 20 lightbulbs for example) only connect to 2.4. Anyway, will give feedback if I'm able to get and upgrade to new firmware beyond .90, otherwise I'll be downgrading to .84. Thanks.
I'm having the same issues with my RAX120 that's about 2 months old. I've been battling this for a few weeks.
I just managed to stumble on this thread, so I hope whatever case is open for this issue, I can be added as a customer as well.
My router shipped with V1.0.1.90 and I've tried re-applying without luck. I continuosly have to reboot my router, which is unacceptable. I was just watching HULU on one TV and playing on a wirelessly connected desktop on another TV, and my PC disconnects, "Attempting to Authenticate" and the HULU is unaffected.
Spent a good 30 minutes just making sure this wasn't a fluke as a lot of our mobile devices have had the same error the past two weeks. After disabling the wireless on the desktop, moving to another USB port, uninstalling, reinstalling the driver, removing the saved network and trying to reconnect, nothing worked until I reboot the router. All is fine now for anywhere between a few hours to a couple days.
I've opened a case with support since I'm still within that time period, mostly for visibility, and so maybe if this is fixed, I can get the correct firmware. After stumbling on this thread, I've downgraded to V1.0.0.84 as well, and we'll see how it goes.
I have the same authentication issues, Nighthawk RAX120 running FW V1.0.1.90
Have to reset router multiple times per day to allow devices to connect properly.
Not sure if my issue is exactly this. Just this past weekend the network started to have issues. The laptop connected to the router via Ethernet is able to maintain an Internet connection. However, all wireless devices (Apple TV, Sony Bravia 930, HP laptop, iPhones, iPads, Nest) lose Internet access. The devices still show as being connected to the network with full signal strength, but are not able to access Internet content. I am also sometimes unable to connect to the router through the Nighthawk app even though the device shows as being on connected to the network. When I try to access the router inteface through a browser it will throw up a login screen every 30 seconds to a minute and often reject the username and password (even though they are correct and work a few seconds later) and the logs will show a failed authentication. My laptop will also throw an error in every browser saying something like your connection is not private NET::ERR_CERT_COMMON_NAME_INVALID for google.com but then go on to connect after 30-45 seconds.
We have had the ISP check the cable modem and all is fine. So, this seems to be some issue with the router. I've unplugged it and let it sit for 30 seconds or so but that doesn't seem to fix anything. I've not tried a reset or to turn off SmartConnect or AX as of yet. It is running on .90 and I'm not sure when .90 wasa installed on the router.
Router Firmware Version V1.0.1.100
Guest account will not accept any secured mode and any password is wrong.
wpa2, wpa3, nothing works except "security options:none"
I've had the router most of this year but only today did I need a guest-access account.
I want you to notice it's the latest firmware, and rebooting the router/recycling the power do not work.
Smart-connect is not-checked (it's off).
Is there any bromide I've missed?
Hello 2dk2c,
For more info on setting up the guest WiFi network, please refer to page 78 of the user manual:
http://www.downloads.netgear.com/files/GDC/RAX120/RAX120_UM_EN.pdf
Christian
Same problem here, i just bought the RAX35 on black friday and since installing its been a headache. once connected it worked lke a charm. but if i leave my house and come back darn thing wont let me rejoin the network even if i have my devices set to autojoin, it will then proseed
to tell me that i have the wrong password for the router, wich i wrote down by the way.
im really considering returning this product.
it was supposed to resolve issues adn its causing more.
Hello DanielDeep360,
Welcome to the community! Would you mind providing me with the firmware version your router is currently on? I have included the release notes of the latest firmware version below. Also, does the issue occur on all wireless devices in your home or only to a few?
https://kb.netgear.com/000061320/RAX35-Firmware-Version-1-0-3-62
I would also suggest that you start a new topic with your model number and the issue(s) you're experiencing as you have commented on a community thread that is relating to a RAX120.
Best,
Christian
- Same problem came up again after installing most current firmware a few days ago. Having to reboot to allow the defined WPA2 password to log into Wi-Fi. I am definitely disabling auto-updates. Can’t trust firmware releases anymore. As I am standing here rebooting the router for the 5th time in 3 days, no I don’t have the firmware version number. It’s whatever was available as most current earlier this afternoon when I checked to see if a newer fix was released.
This is **bleep** and Netgear, you know it. We aren’t your beta testers. We paid a lot for this router.
