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regdab's avatar
regdab
Aspirant
Jun 23, 2021

RAX10 AX1800 WI-FI 6 Router: "router password reset" warning when browsing websites

 I keep getting this message when I try to browse various websites:

 

"Router Password Reset. Access to this resource is denied, your client has not supplied the correct authentication.
We can help you reset your router's admin password. You need your router's serial number, which can be found on the router label. Enter your router's serial number in the field and click the Continue button.  Enter the router's Serial Number: (You can find it on the router product label.)"

 
What can I do to stop this please?

 

It pops up randomly and is a real nuisance.

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 29, 2021

    Hello regdab,

     

    May you provide us with a screenshot for us to look into this further.

     

    Regards,

    Christian 

    • regdab's avatar
      regdab
      Aspirant
      Jul 02, 2021

      Thanks very much.  Here's a screenshot of the message I get when i try to switch from our old Wifi to the new netgear one.  

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jul 06, 2021

        Hello regdab,

         

        Thanks for the screenshot. May you factory reset your router by holding down on the reset button for 15+ seconds using a pin/needle. You will need to run through the setup assistant again and you may do so using the Nighthawk app. Please let me know if your issue persists.

         

        Regards,

        Christian