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Forum Discussion
Rax120 Reset
I have a Rax 120 that is running .118 firmware. Last night it just rebooted and reset itself all by itself. Has this happened to anyone else running this firmware?
54 Replies
Do you mean it reset ie. you lost all internet settings or do you mean it just rebooted and failed to connect to the internet.
ive not had this and my friend has not experienced this both using 118 which we did a rest afterwards.
Did you reset after installing 118?
if it continues to happen I would contact Netgear.
- Yeah it completely reset to factory defaults. No I did not reset after updating.
- I have it on in uninterrupted power supply that's why it's weird.
This same thing just happened to my AX12 RAX120. Everything seemed to be working and then all of a sudden our internet went out. I restarted our modem/router and then when the router came back up all settings were erased, even our SSID for our WiFi and admin login.
Over the past week or two our router has been acting strange, but I thought it was because I recently started using the Netgear EX7500-100NAS extender. But now I'm not sure the EX7500 extender is the issue. I'm going to install the most recent firmware release V1.0.1.118 to see if that improves the issues. It would have been nice if Netgear would have sent out a notification with the most recent firmware release. When you try to detect any new firmware updates through the admin portal this firmware update doesn't even show up.
https://kb.netgear.com/000061718/RAX120-Firmware-Version-1-0-1-118-Hot-Fix
It's a hot fix hence why it fails to pickup on an update check. It just pays to keep an eye on the page say once a week to see what's new if anything.
i would reset once you have installed and setup as new.
Same here, 3 days ago everything connected at 5ghz lost internet connectivity but remained connected to the wireless network. I looked on netgears site for any updates and downloaded and applied the patch 1.0.1.118 and the issue happened again the next day and yesterday. I confirmed that the 2.4 ghz devices were still working both times and they were. I rebooted through the nighthawk app on IOS today and when the router came up it had cleared all of my previous configuration reverted to the default settings. I started from scratch setting up my router again, I will update if my issue is resolved or not.
- I wanted to give an update. I installed the 118 hotfix firmware and restarted my router 3 days ago. My router hasn't restarted or dropped WiFi since I updated the firmware to the 118 hotfix. Before my router was dropping WiFi once a day and I would have to restart the router to get WiFi back up. Since the firmware update this hasn't happened for me.
I have noticed that some replies in this thread recommend doing a factory reset after you update the firmware to 118. Wouldn't that remove the update the hotfix update? Its not necessary to do a factory reset after you install the new firmware.How does a reset remove firmware updates? You are simply resetting the router to clear it of low level stuff.
Resetting does not remove firmware, if it did your router would be dead in the water.- An earlier reply suggested doing a factory reset after you updated the firmware to 118. I was stating that doing a factory reset after you update the firmware would remove the firmware update. But doing a "restart" of the router after the firmware update would be fine.
