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Loronew's avatar
Loronew
Aspirant
Oct 20, 2020

RAX120

My RAX120 drops my fire sticks but maintains a connection to my iPhone, iPad and other 20 devices. If I do a factory reset everything works again but about 2 weeks later the same thing occurs. Can anyone help?

8 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Oct 23, 2020

    Hello Loronew, 

     

    Have you had a moment to get in contact with Amazon's Fire Stick support team regarding your Fire Stick issues?

     

    Christian 

    • Loronew's avatar
      Loronew
      Aspirant
      Oct 23, 2020
      No. I figured since the problem is temporarily resolved after doing a hard reset of the router that it was a software issue with the Netgear Router. I have 5 fire sticks that all stop working at the same time until I reset the router then they work perfectly again
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Oct 23, 2020

        Lorenew, 

         

        You may also check to see if your device is due for a firmware update.

         

        Christian