NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

microsvc2's avatar
Jan 30, 2021

RAX20 / AX1800 Firmware readySHARE bug?

I have upgraded the firmware on my RAX20 to V1.0.2.82_2.0.52 and it is working EXCEPT that the readySHARE USB LED is not on on ther front of the router.  I can access readySHARE as before but the LED is not lit.  The LED setting is for all LEDs to be on.  

 

Is this a BUG in the firmware or something else?

 

Thanks!

Bob

 

BTW: My Router RAX20/AX1800 is not in the Model list above.

9 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello microsvc2, 

     

    May you factory reset your router and let us know if your issue persists.

     

    Christian 

    • microsvc2's avatar
      microsvc2
      Tutor
      I assume I will lose all my changes, is it OK to export my config and import it after reset?
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired

        Hi microsvc2,

         

        Yes, you may do that. 

         

        Christian 

  • Is there any Netgear techs out there that can verify this and get it fixed?

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired

      Hi microsvc2, 

       

      I'd like for our support team to reach out for further investigation. May you send me a private info with your email, phone, and serial number.

       

      Thanks,

      Christian 

    • Retired_Member's avatar
      Retired_Member

      Hi microsvc2,

      I recently purchased the Netgear RAX20 router, and faced the same issue as yours after upgrading the firmware to V1.0.2.82_2.0.52. I wanted to know if your issue has been resolved and if yes, then how?

       

      Thankyou. 

      • microsvc2's avatar
        microsvc2
        Tutor

        No, this is not resolved.  I spoke directly with an engineer in Tiawan (I think) and he said this should be fixed in the next firmware release.  I just went back to my previous release for now and am watching for a release higher than 82.  It's been months already. Apparently not a priority.