I just updated my Rax200 router with the firmware update V.1.0.2.8_1.0.45 this morning. It has lost connection to the internet 4 times so far today. The Netgear CM1100 connected by an Ethernet cable seems to remain on line and connected to Comcast. But the router indicates it is not connected to the internet via a wired connection, I believe it did not allow me to connect wirelessly with a new connection when this occured. The Nighthawk IPHONE app would not connect to the router either, Powering down the router and waiting corrected the problem, as well doing a reset via Routerlogin via a wired connection fixes the problem. I suspect there is something unstable in the firmware that looses connection with the cable modem and wireless devices. This expensive a Router should not have problems like this crop up. I have checked for new firmware in the routerlogin connection but none has shown up yet, 6:30 PM PST 3/24/20. RegardsBruce Donham

Just a quick update; As I mentioned earlier, just got the RAX200 but I didn’t update firmware immediately. Well, I did last night, after updating the f/w I went ahead and perform a factory reset using the button on the back of the router. So far so go! The update seem to improve the routers functionality connection wise. My iPhone 11 Pro almost hit 800 Mbs down.

Not had any disconnections since yesterday, current uptime is 15hrs. So maybe, just maybe, the factory reset has worked. I did the factory reset using the button on the back of the router instead of the software option.

My wife and I just started working from home prior to my router upgrade, her connection is WiFi and mine is Ethernet. Just don’t want any disconnections while working. I’ll update this evening. Which me luck!

Hi,I did what said RajaDaja :Factory reste using the pin holeReconfigure the router from web admin console (enable smartconnect, change the default SSID and password, etc...)Then the same issues came back : unstable wireless connection (lots of ping drops, ...)So, I have been able to upload the previous available firmware V1.0.1.12_1.0.41 in the router and then perform another factory reset using the pin hole as well.Now everything is re-setup (smartconnect, SSID/password, channels, MU-MIMO,...) and no connection issue today. I have connected almost 10 devices and everything work as expected. The Wi-Fi bandwidth is pretty goog on 802.11ac 5GHz : 300 to 500Mb/s download and I have around 50 to 150 Mb/s on 2,4GHz (my ISP provides 1 Gb/s connection) depending on how far I am from the router...So it looks really like the new firmware si not working properly. I'm a bit surprised because it was supposed to enhance wireless performance (Wi-Fi drivers, DL/UL-OFDMA, ...)

Just a suggestion for troubleshooting wifi issues using wifi on a mac-try downloading WiFi Explorer-it will give you loads of information on all the bands (2.4 and 5GHz) and the throughput (20, 40, 80, or 160) capabilities plus much more (yes it does cost $20 but it will save you a lot of headaches and time spent on the phone with support). Even though I have my mac hard wired to the router but I occassionally run this tool to rule out suspected wifi issues. You can get the app at app store here: https://apps.apple.com/us/app/wifi-explorer/id494803304?mt=12

Rax200 firmware update V1.0.2.8_1.0.45 causes the router to go offline every few hours

46 Replies

psychopomp123
Luminary
Mar 25, 2020
Same issue here. Upgraded to the latest firmware yesterday and the router has already disconnected twice during the night.

Going back to my rock solid Linksys EA9500v2 until Netgear sort out the bugs on the RAX200.
- bdonhbam
  Guide
  Mar 25, 2020
  I am considering rolling back to the prior Firmware version till this is fixed, too many times I get a complaint the Internet is down impacting their streaming, which is sudenly is more important in these days of stay at home orders...
  
  Brice
  - psychopomp123
    Luminary
    Mar 25, 2020
    I'll give my RAX200 another chance. Done a hard factory reset and manually re-configured all settings from scratch. Hopefully it will behave itself now....
RajaDaja
Luminary
Apr 23, 2020
So, like a lot of us did.......we reverted back to the previous F/W. Have you tried? Go to Netgear support download and get it. For some such as myself no issues. Good luck
- RajaDaja
  Luminary
  Apr 23, 2020
  Forgot to mention, recommended to factory reset after installing previous version of F/W
  Also uncheck auto update in the update firmware section.
  - lmanpunk
    Star
    Jun 01, 2020
    1.0.2.88 Firmware does not fix the issue. Both Wifi bands completely drop and dissappear for a few minutes. Can anyone recommend another brand that works well for them? My R7000 works better than the RAX200 but I have a lot of devices so I was looking for a better router. The RAX200 is not.
Retired_Member
Jun 10, 2020
Latest firmware causes router to revert to factory defaults anytime it is rebooted. Also, if you try to restore from a backup file it reverts to factory defaults. Please help!
- RajaDaja
  Luminary
  Jun 10, 2020
  NG = Bad Firmware........ most of the time.
  
  I have reverted back to V1.0.2.8....less problems.
- RajaDaja
  Luminary
  Jun 10, 2020
  Roll back to previous version, that’s what I did.

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Rax200 firmware update V1.0.2.8_1.0.45 causes the router to go offline every few hours