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RAX200 FTTP Sky Fibre
Hello there.
I'm running an RAX200 which is connected to a Sky Hub at the moment, I have FTTP from Sky in the UK. My issue is that I have double NAT because of this set up, and unfortunately Sky do not allow you to use the Sky Hub as a bridge. The good news is that, apparently, the RAX supports a direct connection to the fibre box - Sky connect using option 61 (DCHP) and I have the connection string they use, however I am not able to get things working and so I am wondering if anyone can offer any suggestions as to what I can try?
I have the most recent firmware (v1.0.10.140) on the router and the attached as the option 61 connection.
Can anyone help?
Thank you.
I'm running an RAX200 which is connected to a Sky Hub at the moment, I have FTTP from Sky in the UK. My issue is that I have double NAT because of this set up, and unfortunately Sky do not allow you to use the Sky Hub as a bridge. The good news is that, apparently, the RAX supports a direct connection to the fibre box - Sky connect using option 61 (DCHP) and I have the connection string they use, however I am not able to get things working and so I am wondering if anyone can offer any suggestions as to what I can try?
I have the most recent firmware (v1.0.10.140) on the router and the attached as the option 61 connection.
Can anyone help?
Thank you.
b0redj0rd wrote:
Aside from seemingly getting poor speeds when running the built in speed test on the Nighthawk, I'm getting issues streaming video content and I'm having problems with my S23 ultra and wifi6 ...I'd troubleshoot that. But don't assume that the problems are on the router. WiFi 6 has produced much fun and games. See if there are similar reports for the S23, whatever it is.
If you had the RAX before you signed up for the new new service. I'd reset the router and set it up from scratch. Likewise do that before you try using it on its own without the Sky box.
The router picks up various settings from the ISP during setup. They apply to the service you are on. Change that and it may inherit an incompatible setting.
13 Replies
b0redj0rd wrote:
I'm running an RAX200 which is connected to a Sky Hub at the moment, I have FTTP from Sky in the UK. My issue is that I have double NAT because of this set up, and unfortunately Sky do not allow you to use the Sky Hub as a bridge.Do you need the Sky Hub?
Which one do you have? (Sky has supplied various "hubs" over the years.)
Is there a way to put the Sky box behind the RAX connected to the ONT? I ask because that is what I do with a BT Hub, albeit on DSL.
Then, of course, there is the AP Mode option on the RAX.
I have the most recent firmware (v1.0.10.140) on the router and the attached as the option 61 connection.
Can anyone help?It is really for Sky to advise. There aren't that many Sky regulars around here. Does Sky offer a user community like this?
- Thanks for the reply! I don't really need the hub, so have issues in getting rid of it. It's their latest offering I think, SR203 I think.
Sky do have a community but the advice on there is non-netgear specific and basically 'update firmware, add connection string to 61' and this is what I've tried already.
I have to say that for a device I've paid £400+ for, new in January I'm pretty disappointed I am unable to actually contact Netgrear themselves directly for support 3 months later!
b0redj0rd wrote:
I have to say that for a device I've paid £400+ for, new in January I'm pretty disappointed I am unable to actually contact Netgrear themselves directly for support 3 months later!Netgear has always had a 90-day window for free support. It is there essentially to get you through the setup stage.
This place is free and has no time limit. Not sure what you'd need from Netgear that you can't get here.
For warranty support, the limit is the usual legal stuff. Netgear says one year, but we all know that there is better warranty support outside the USA. At one time the UK had the same protection as the rest of the EU, three years or more. I haven't checked the status after the UK committed political suicide.
Sky do have a community but the advice on there is non-netgear specific and basically 'update firmware, add connection string to 61' and this is what I've tried already.Where are you supposed to add the "61"? I see no reference to "connection string" in any Netgear manual.
Manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.Routers are routers. The settings will be the same regardless of the brand. They may differ in where you find the setting you need. For that detail, I turn to the manuals.
There are other ways to attack "double NAT":
How to fix issues with Double NAT | Answer | NETGEAR Support
It all depends on what you are trying to achieve. You haven't said anything beyond getting things to work together. It would be different had you said that you wanted to use VoIP.