Hi... I recently switched to a new ISP, where the ISP is using DHCP, VLAN and have IPv6. My former ISP didn't have these settings. After I changed to the new ISP, my WIFI signal randomly drops, and my devices reconnect after 2 seconds or so. I've tried every possible setup, to see if the annoying WIFI drops stops. They don't. The router has been hard reset and are using the latest firmware. Do you guys have any suggestion to what is happening? Is it a bug or what is going on? Thanks in advance.

What does the modem have to do with wifi drops?Anyways, tried dropping the wifi speed to 2400 mbps for the 5ghz.I have doubts about the router, if it can handle load from my new settings with regards to my isp.

When everything was working fine prior and the change was the ISP, it makes us start looking at what changed. Double nat's usually don't cause much issues but they can. If you have 2x devices controlling dhcp/nat, it could be the primary router causing ip conflicts/issues and the RAX having to reassign the ip address. (simplified version) Worth checking out when everything worked fine before

What is the model# of the Internet Service Providers modem/ONT the NG router is connected too? Which one of these do you have? https://icotera.com/products Be sure your using a good quality LAN cable between the modem/ONT and router. CAT6 is recommended. How many devices do you have connected? Is Smart Connect, WMM, MIMO and any Beamforming features enabled? What channels are you using? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. I use 1 and 40 or 161 mostly.Any Wifi Neighbors near by? If so, how many? Does the Router feel warm or extra warm to the touch on top? Has a factory reset and setup from scratch been performed since last FW update? ThomasOMalley77 wrote:I think the router drops the WIFI signal, because it can't handle the work load.I'll try my old R8000 tomorrow. See if that router has any issues.I have 1gbps internet. Both upload and download.

ThomasOMalley77 wrote: Hi... thanks for a nice reply... I think I have this fiberbox: https://icotera.com/products/fiber-network-termination/p2p-ftth-i6900-series What does the RAX200 get on it's WAN port for an IP address? Public ##.##.###.### or a private IP address like 192? How many devices do you have connected?: About 12. Is Smart Connect, WMM, MIMO and any Beamforming features enabled?: All of them. No neighbors near by with conflicting channels. I tried switching channels to 6, 64, 128 before posting here. On the Nighthawk app, it says there's no conflicts. Try setting channels to 40 or 149 on 5Ghz The router is not very warm. Yes. After the latest firmware update, a factory reset has been done and setup from scratch. I would not recommend using the MultiGig port on the RAX, since your ISP ONT doesn't have a port faster than 1G. Would not make good use of the MG port on the RAX.

Ok, good to hear. Ya we've seen it were FW updates with out a reset seem to have problems after new stuff is applied. Resets maybe needed when problems are seen. Glad its working better. Be sure to save off a back up configuration to file for safe keeping when your fully satisfied. Saves time if a reset is needed. https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router

RAX200: WIFI drops randomly for all my wireless devices

27 Replies

ThomasOMalley77
Tutor
Sep 15, 2022
More information:

- Did your ISP provided the configuration?

Yes.

- How many devices were affected?

All wireless.

- How do you get the connection back, does it just reconnect automatically or does need to reboot such devices?

Reconnected after 2 seconds. No reboot necessary.

- What did you notice on the network before issue happens

Nothing

- like what's the usual activity you're doing on his network that might trigger disconnection?

None.

- When disconnection happens, what lights are lit on the router? Also, can you still access the GUI when internet disconnects?

The lights is on. No disconnect from ISP. Yes. I can access the GUI from my WIRED stationary computer.

- Modem manufacturer:

https://icotera.com/

- Internet Service Provider: www.hiper.dk

- Firmware Version of the router: V1.0.10.140_1.0.79

- What are the troubleshooting steps that you've done so far?

The stuff I wrote earlier. Read what I sent you.

"Also, I think you can just provide a screen shot of the router configuration then attach it to this case."

No I cannot send you every page of the configuration of the router. But you can get the front page of it.
- plemans
  Guru
  Sep 15, 2022
  From looking at the basics of that modem, it has quite a bit of capabilities. mac flitering/limiting/etc
  
  Makes me wonder what else its capable of. (their website required submitting details before they'd send it to me so I didn't)
  
  Does the router work in access point mode? I'm curious if the modem has its own built in dhcp server
  - ThomasOMalley77
    Tutor
    Sep 15, 2022
    What does the modem have to do with wifi drops?
    
    Anyways, tried dropping the wifi speed to 2400 mbps for the 5ghz.
    
    I have doubts about the router, if it can handle load from my new settings with regards to my isp.

Forum Discussion

RAX200: WIFI drops randomly for all my wireless devices