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cbondre's avatar
cbondre
Tutor
Jul 14, 2020

RAX35 (AX3000) causing frequent disconnects over WiFII

Hello Netgear

 

I had purchased and installed RAX35 (AX3000) router in Dec 2019. It worked fine for past 5 months and in early June had the firmware upgraded to latest V1.0.3.80_1.0.1. Past 3 weeks i have seen that the WiFII suddently shuts down and i have to power off router and wait few mins and then power on the router. Then the WiFII shows up for both 2.4 G and 5 G and it works well.

 

This has been occuring more frequently last few days and i am worried with all family at home and kids taking online classess / exams if this occurs in day , it could create problem. 

 

Can any one help me with possible remedy for the above OR  is this a know issue with the particular model and whats the sollution ?

 

Thx

Shekhar

9 Replies

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  • microchip8's avatar
    microchip8
    Master
    Jul 14, 2020

    Sounds like a firmware problem. Downgrade to the last known working version

    • SN1's avatar
      SN1
      Aspirant
      Jul 19, 2020

      Purchased this router in March 2020; worked through May brilliantly. After installing the latest firmware in June, the router started crashing- needed frequent rebooting, started forgetting passwords, etc. Created a case with Netgear; after multiple attempts to resolve the issue over the phone and quite a few wasted hours, the router was exchanged for a new one. Exactly the same problems with the new one, which forced me to purchase another router because this one was not reliable and the wife and I work from home. I would like to have this one fixed, though, because it was a great router before the update. I read that it is possible to switch back to the old firmware version. How is this done? It might be a good solution until a new firmware version comes up. Thank you!

      • er65nsunny's avatar
        er65nsunny
        Guide
        Aug 04, 2020

        I was having the same problem.  Could not figure it out.  Then I noticed my phone was only showing NETGEAR24-5G for the wifi channel no NETGEAR24.  I logged into the router aqnd checked the wireless names and both the 2.4G and 5G were both labeled as NETGEAR24.   I managed to get the 5G to change to NETGEAR24-5G and it seems to work now. Hope it stays this way.

  • plemans's avatar
    plemans
    Guru
    Jul 14, 2020

    prior to the downgrade, I'd try a simple factory reset and reinstall. the RAX devices have responded well to factory reset and reinstall after firmware changes. 

  • CLBTuco's avatar
    CLBTuco
    Star
    Jul 14, 2020

    Hi.  Have the RAX40 with V1.0.3.80_1.0.1, having same problem.  Purchased in March 2020.  Just had to reboot the router to get WIFI back.  Really don't want to restore back 1 firmware version, it took me weeks to get everything connnected and working.  Hopefully there is a firmware or option fix.

     

    Thanks