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R-M-H's avatar
R-M-H
Aspirant
Jun 29, 2020

RAX40 — Nighthawk AX4 4-Stream WiFi Router

After the latest firmware update, my router sporadically stops broadcasting networks.  I have called tech support several times and have gotten nowhere.  No issues on the carrier line and I have factory defaulted the router but still the issue continues.  Anyone else having trouble?

6 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 07, 2020

    Hi R-M-H, 

     

    May you send me a private message with your case number(s) and contact info and I can see if I can get your case escalated. 


    Thanks,

    Christian 

    • Erwin_Jong's avatar
      Erwin_Jong
      Aspirant
      Sep 18, 2020

      Any news on this topic. I flashed the latest firmware on this AP right after purchasing but no client is seeing the SSID while it is not hidden.

       

      Can i otherwise flash an older firmware again to see if that works better ?

    • R-M-H's avatar
      R-M-H
      Aspirant
      Oct 18, 2020
      Has this been resolved? I’m hesitant to upgrade firmware.
      • itsmehuey's avatar
        itsmehuey
        Luminary
        Oct 19, 2020
        R-M-H wrote:
        Has this been resolved? I’m hesitant to upgrade firmware.

        no it has not. Beta firmware is still in works and being tested. I'm currently using the beta firmware and it's been good for the most part. Awaiting response back from L2 support rep working on my case regarding further tweaks required to the firmware as I did encounter an initial WIFI drop and issues logging into the router admin/debug console..