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RAX40 Drops internet and has to be rebooted almost daily
My RAX 40 started to drop internet connection almost everyday for the past two weeks. Need to reboot and the internet is back.
Firmware V1.0.3.80 App version 2.6.0.13 I checked and there's no new firmware.
17 Replies
- I have got the same issue where WiFi has been unstable after 2.6.0.13 firmware upgrade. Netgear has been asking for some troubleshooting at a cost though it is under hardware warranty. Does any one have any suggestions?
It might help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.You can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)They are there for a good reason.
- Modem model - Arris Surfboard SB6141
Both Modem and Router are separate and here issue is with Netgear router which started appearing after firmware update to version 2.6.0.13
As all lights are ON “green” and hard wire connection works hence issue seems to be due to firmware update impacting some configuration.Let's deal with the question from talmai, who started this conversation.
If you want to start your own messge, feel free.
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The modum is a arris tm1602. Hardwired to the Nighthawk. If I unplug the Nigthawk and plug direstly into a computer the internet is there. So this is a Router issue only. Thanks.
talmai wrote:
The modum is a arris tm1602. Hardwired to the Nighthawk. If I unplug the Nigthawk and plug direstly into a computer the internet is there. So this is a Router issue only. Thanks.
Yes. Modem only.
talmai wrote:
So this is a Router issue only.
That does not automatically follow. Even modems and routers can have subtle interactions that can cause issues.
Have you ever tried a factory reset in the router after firmware updates?
You could also see if an older firmware helps.
We still don't know much about the symptoms you see.
"Drops internet" could mean anything. Wifi goes off. Wired links die.
What do the LEDs do when this happens?
I battled this issue for a month with this router. I had to reboot nearly every day; some days 3-5 times. I tried everything that tech support suggested with about 10 hours on the phone through multiple calls. have a Sonos system and Google Nest and some of these only work on 2G and have some incompatible routers, but the RAX40 was not listed as one of them. I tested a Linksys Velop router with 3 units, so I could check if maybe it was related to the Spectrum cable signal or the modem. I have not lost the internet once in over a week with the Velop system and running all the same devices. The RAX40 is being returned; for whatever reason it didn't work for me.
it's an issue that has plagued pretty much all RAX40 owners are Netgear continue to turn a blind eye..
they just released a firmware which supposedly fixes the instability, but also, removed advertised functionality such as WPA, AX-OFDMA, Smart Connect.. they're pretty much just scamming us all.
Unbelievable - I have the same problem, and here I was thinking that it is unique to my situation. I have the Netgear CM100 modem and the RAX40. My Wireless connection drops almost every day. I called Netgear and they said that I was outside of the 90 day support period and I have to pay for support. I saw the downloads page for the RAX40 and it lists V1.0.3.88 as the latest version, but without OFDMA, WPA3, SmartConnect, and that I should roll back to V1.0.3.80 if I needed those features. I paid a premium for these features - why should I have to scale back? And, the Downloads page does not have the V1.0.3.80 version. How do I roll back if I have a problem with V1.0.3.88? Why is Netgear becoming such low quality product and poor support? I have had Netgear products for 20 years now. This is very disappointing.
I have no option but to use the V1.0.3.88 version - my household is screaming at me for dropped connections. But I need to get V1.0.3.80 first so I can roll back if I have a problem. Where do I find version V1.0.3.80? Can someone tell me please?
