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Forum Discussion

Aljesh's avatar
Aljesh
Aspirant
Feb 22, 2021

rax43 No connection to telstra modem after firmware update

Nighthawk AX5 AX4200 5-Streem Wifi Router

Recent update of Firmware Caused the router to not pick up internet connection from modem.

 

internet light is red. 

New network cable.

 

5 Replies

  • What modem/gateway is it? 

    What firmware version did you install? 

    did you try a factory reset and reinstall? Anytime there's issues after a firmware change, its a reasonable option. 

    • Aljesh's avatar
      Aljesh
      Aspirant
      AX4200 WiFi Router (RAX43)
      Nighthawk® 5-Stream Dual-Band WiFi 6 Router
      Using a new Telstra Smart modem gen 2.
    • Aljesh's avatar
      Aljesh
      Aspirant

      Same Issue With A Ñew Version Of The Firmware.

      Modem Is A Smart Modem Gen2 Lh100 Red Box (arc)

      This is A New Unit.

      No Internet Connection Still.

      • plemans's avatar
        plemans
        Guru

        That modem has its own integrated router functions. It does cause a double nat. 

        options (only use 1)?

        1. put the LH1000 in modem only/passthrough mode. 

        2. put the netgears IP address into the LH1000's DMZ

        3. put the netgear in access point mode.