RAX50 AX5400 SONICWALL FIREWALL QUESTION

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Ericwig wrote:
My question is is Geeks on Line an entity that is associated with NetGear and is SonicWall a firewall that works with Netgear router AX5400?

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Which "Geeks"  is this? (That's a general label that lots odd people can use.)

Netgear is associated with GearHead, which may or may not call itself a hangout for geeks:

GearHead Support | NETGEAR

You get 90 days post-purchase free setup support from Netgear. GearHead kicks in after that as a paid for service.

This community is free.

If your "geeks" contact was after making a web search, then there is a good chance that you ended up on a scam site. There are plenty out there that buy search results in a bid to extract money from people.

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Was told that that I was going to be referred to a technician that would clean up my system and that I need to protect my IP address with SonicWall firewall which I agreed to purchase.

That sounds like classic scam. I hope you didn't part with any money or, even worse, grant them remote access to your network.

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Question is was I scammed?

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That's my guess.

For help with the RAX50 try the appropriate bit of this community.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

The RAX already has a firewall built in. 

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Ericwig wrote:
Purchased nighthawk AX5400. Ran into installation problem that suggested I call for support. Was told error was associated with to many devices attached to system. Was told that that I was going to be referred to a technician that would clean up my system and that I need to protect my IP address with SonicWall firewall which I agreed to purchase. It was sold by Geeks on Line entity. When I went on line to investigate SonicWall I noted that it looked like they sell a device that went in line with system not something that was installed. My question is is Geeks on Line an entity that is associated with NetGear and is SonicWall a firewall that works with Netgear router AX5400? Question is was I scammed?

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