NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX80 - Can't use LAN Ports (No LAN or Internet) - Big Time Issue
Just bought the RAX80 and very disappointed thus far. Can't use the LAN ports on it as having any connected to my switch(es) will result in the network going down (no LAN or Internet). Once I remove the swtich connections and go to a Netgear 5 port gigabit hub, I come up online with my entire network. So, I have the netgear hub connected to one of LAN ports on the RAX80 and my switches on the hub. What's up with this. And, I know it's not an issue in my network and numerous Asus routers work from there including previous Netgear models (R8000P, XR500 and X4s) have had no issues there.
Netgear, let me know what you think also as this is a serious issue which may result in returning the router. But, I don't wish to incur shipping costs with Amazon US if I have to return it so please come up with a proper scenario to get me out of this situation (upgrade to another RAX model or a full refund on this from you). This is not an acceptable situation for a product of this magnitude. And, yes, I do have a TON of Sonos equipment wired into my switches but none are directly connected to my router. And, this shouldn't pose an issue either way.
Netgear, don't release something like this if LAN ports don't work. This is not a functioning router as it stands.
12 Replies
Besides the issue report with the LAN Ports the browser interface on this thing is absolutely dreadful. It looks insipid and responds slowly but it's the same issue this interface gets with all Netgear routers - at least, they could have kept the same colors though.
These are supposed to be Netgears flagship routers/devices but nothing impressive on this yet.
And, I'm still waiting to hear back from Netgear. Yesterday, their RAX tech was busy so they've scheduled a call back. Worse of all, as with all support that we call, you have to repeat everything over and over, transfer after transfer and the only feedback you get are the very obvious suggestions that we all try (cable, reboot, reset factory defaults, etc.). Talking to myself I guess, so I'll stop now.
Hi migsta,
Thank you for your post. I'd like to assist with support following up on your case as soon as possible. Please send me a message with your case number and email address.~Christian
Case #41183765
I was withe someone on support already and I emailed them a lot of files base don't recreating the issue. I don't feel that it's right to have to go through this as a LAN port from a router should function in my setup just the R7800/X4s works, the R8000P works, the GT-AC5300, the AX88u, the AX11000 all work without a glitch save the RAX80. Yes, I'm evaluating routers which is why there's a long list of models but every single one of the mentioned models - no issues save the RAX80. This is where I feel a full REFUND is in order (Netgear paying for my shipping costs to return to Amazon), an exchange for the RAX120 or RAX200 with me paying the difference or an immediate resoution to this from Netgear are the only 3 things that should be immediately conceded to by Netgear. This type of troubleshooting should be reserved when the product is still in the QA process.
Most manufactures though don't typically do right by the customer and I feel that I'm in this situation now with Netgear.
There's a lot going on in there. Not all of it that clear.
Take this bit.
migsta wrote:
Can't use the LAN ports on it as having any connected to my switch(es) will result in the network going down (no LAN or Internet).
What is the order of these things?
modem > router > switch?
What is "the netgear hub"? An Ethernet switch? Something else?
And where do you get the "going down" information? What are you doing and what are the messages you see?
When you set up this new network, did you go through the complete installation regime in the correct order, with a complete network reboot? You can't just remove one router and stick in another one.
It might also help if you told people what the modem is in front of this router. The model number could be useful.
Hi,
There isn't a lot going on here. It's two switches connected to the lan ports of the RAX80 and it does not work. Yet this exact same setup wors with an R7800 and other mentioned routers. While I agree the issue here is unique to the RAX80, and perhaps not easy to figure out why it's happening with this router, I shouldn't have to bear the consequences of troubleshooting something that is basic to router functionality. The issue is unique to the RAX80 and probably needs a firmware update but when?
Don't continue to discount the fact that my setup works with all of the other routers save the RAX80. I appreciate input/help but it's easier if we trivialize what works and go from there rather than ignore facts.
migsta wrote:
Don't continue to discount the fact that my setup works with all of the other routers save the RAX80.
I'm not. But you seem to discount suggestions you receive, on the start-up regime for example.
That's your call. But it is based on bitter experience, swapping different routers in and out of a network.
It also helps to have a clear description of what is happening. For example, we now know that those "hubs" are switches rather than something more exotic.
If you are determined to get into a spat with Netgear over its support regime, fine. I was just trying to suggest things, based on reading many messages here, that might reduce the agony.
