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Yousef's avatar
Yousef
Guide
May 16, 2023
Solved

RAXE500 Your Device is disabled, Please try again in 5 minutes.

Hi,

 

i have this issue but after reboot the router i can access normally, after 15 min its showing this message, the RAX200 not showing any issue at all, the problem from the new router itself.

 

 

 

please advice. 

13 Replies

  • Never seen that issue on mine. 

    When did it start? 

    What firmware are you on? 

    Does your password meet all the minimum requirements?

    • Yousef's avatar
      Yousef
      Guide

      Never seen that issue on mine. 

      yeah but its happening to me  

       

      When did it start? 

       

      last 2 firmware 

       

      What firmware are you on? 

       

      last update available :  

      Firmware Version 1.0.12.96

      Does your password meet all the minimum requirements?

       

      yes its 

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru

        What browser are you using?

        Try a different browswer, MS Edge or Firefox or Opera.

        Be sure to clear all browser caches and saved password profiles in the browser as well.

         

        Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
        https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router

         

        What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

         

        I haven't seen this on mine either.