NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Re: AX80 AX600 To Work needs to be rebooted 2 or more times daily (Otherwise Incorrect Wifi Password
I am not in IT so please keep it simple - thank you.
I purchased this router a year ago and for the last several months, when I go to access the internet whatever device I am using will say the password to either 5G or 2.4G wifi networks is incorrect. It the device is contented via eithernet - connection will fail. To fix this I unplug, wait and replug in the router and the devices will automatically reconnect (using the stored passwords).
I have been with Comcast (which I hate) for 2 years and none of the routers I have had over the years - which is about 4 now - have done this. This is my first NetGear product.
How do I get this fixed? The product is not usable at all at this point as I have to reboot it to work (DAILY). This was not a cheap router and the fact that I have to reboot it to work 2 or more time a day is crazy. For the first 6 - 8 months it worked like a charm.
Things I done:
- Search Internet for fix - Nothing
- I have done a facory resent (total PIA)
- I have not changed any factory settings
- I am doing nothing fancy IMO
18 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?How is the routers WiFi SSID name and password configured? WPA2 and AES only?
What devices are you trying to connect? If any Apple devices, disable WiFi Private Address feature on these devices.
What Firmware version is currently loaded?
- Hardware Version
1.01
Firmware Version
V2.1.3.5
Cable Firmware Version
V1.02.08
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- There is none - This Cable Modem Router is using ISP COMACST coaxial cable
How is the routers WiFi SSID name and password configured? WPA2 and AES only?
- WPA2-PSK (AES) [I did not secelct this so I think is is defualt]
What devices are you trying to connect? If any Apple devices, disable WiFi Private Address feature on these devices.
- Yes, I have phone and tablet - this featrue was turned on and it is now disabled.
Disableling the WiFi Private Address feature on Apple devices did not resolve the issue. Is there anyting in the log that will indicate a reason as to why the router is not working as desinged?
- Hardware Version
Make sure you are not using an SSID that someone else in range is using, or you can run into issues if a device tries to connect to a neighbors AP with the password you set for your current WiFi router.
Thank you! When I reset the router back to defualt and setup a second time I changed the SSID names but used the same password. Would that cuase any issues? I have about 30 devices attached about 20 of them are WIFI wall and light switches. The rest are TVs, Computures, Moble devices Razor512
- If the new SSID is different from others in range (e.g., not using the same SSID as a nearby neighbor) then that should be fine, and there will be no need for additional changes, especially since that would take a ton of work redoing the setup for the IOT devices to have them connect to a new SSID.
