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Forum Discussion
Router is Blocking a Favorite Website
For some reason my router is blocking one of my favorite websites (www.appagg.com) - it’s never done this before until about a couple weeks ago. I have spoken to my cell company, modem provider and both agree it’s a router issue cause the site is not being blocked by them they say. I tried doing a chat with NetGear but my support trial is up so I would have to re-sign up and I can’t right now. They did send me a email of the steps to reset my router but it didn’t fix it. When I try to go to the website it just is a blank page that acts like it’s trying to load until it times out. If anyone knows how I can fix this I would be forever grateful. I cannot do anything that has to be done from a computer cause mine is not working so I have to be able to do the steps from my phone/ipad. Thanks in advance.
I have the Nighthawk AX4 AX3000
I have the Nighthawk AX4 AX3000
11 Replies
What model router do you have? RAX?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageHas a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router- Hi,
I’m unsure of how to get that info of the internet provider but it’s Spectrum. I have done a factory reset twice already to no fix and also a reboot. As for the model number of the router when I look on the sticker on the bottom of the router it says “Nighthawk AX4 AX3000”. I have attached what the Nighthawk app says under Router Info incase that would help. I can’t do anything wired to a computer cause I don’t have access to one right now. And the Netgear Armor is expired on my router so it’s not being used. Try a different DNS Server. Here's a few. Also remember to change the ipv6 dns server if ipv6 is enabled.
CloudFlare
IPv4: 1.1.1.1 and 1.0.0.1
IPv6: 2606:4700:4700:0:0:0:0:1111 and 2606:4700:4700:0:0:0:0:1001
GoogleDNS
IPv4: 8.8.8.8 and 8.8.4.4
IPv6: 2001:4860:4860:0:0:0:0:8888 and 2001:4860:4860:0:0:0:0:8844
