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Forum Discussion
Router is RAEX 500 and Iphone 16 Pro 6G
So I have the RAEX 500 router and just purchased the new iPhone 16 Pro. when I go to connect to 6G, it says limited compatibility.? I have tried multiple settings to change and yet it still does this on my phone that should support 6G. Appple is not helpful as my SSID name is the same for all 3 channels.
Has anyone got a solution for this? I can see the 6G and Connect to it but on my iPhone, it says limited compatibility, and on my router when I connect to 6G it doesn't show it as being connected to 6G under connected devices using my computer Interface for the router settings. It does show when it's connected to the 2.4 or the 5G channel on connected devices. So there's clearly an issue. This router has been great for my 2.4/5G home network using Apple devices in the past like my Mac and old iPhone 13 Pro.
Thanks in advance for any help!!
13 Replies
First try this:
NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities
Anything else is down to Apple.
Just another user with time on their hands.
My Apple clients/ Devices connect fine using the 2.4 and the 5 GHz on this router. I'm not clear why it would affect the 3rd band only. I did try this settings change on my Apple device. Unfortunately, it didn't fix the silly warning sign from Apple.
Thanks for the reply!!
I disabled all of IOS Wifi security features, and same results. I have WIFI 6 with the warning sign and it doesn"t show up as to what it's connected to under connected devices using a computer on the router. It's just blank in that spot when on 6G, everything else shows as directly connected or 2.4/5Ghz.
It's a strange problem, hope Netgear does a firmware update as promised.
Thanks, good suggestion!
the RAXE500's 6ghz is weird. Its not been integrated into the "smart connect" option for the ssid. While you can set it with the same ssid as the 2.4/5ghz, I'm not sure how this impacts its band steering since it isn't integrated. have you tried it with a different ssid?
- I have not tried changing my SSID for the 6G channel, you think that will work? As apple is saying they all need to be the same? Thanks
I never likes (smart connect) as in my experience everything usually defaults to the 2.4 channel. Maybe some software upgrades or new routers are different but that's was my experience with an older Netgear router. What's really odd is I'm able to be on the Internet when it says 6G on my phone and limited compatibility but again it's great out on my router interface as to what channel it's actually on. Lol.
Thank you for the reply!
Wirelesseric wrote:
I never likes (smart connect) as in my experience everything usually defaults to the 2.4 channel.
That's down to your wifi clients. A more common complaint here is that everything connects to 5 GHz which screws up people who want their mobile on 2.4 GHz so that they can install Internet of Things (IoT) things.
Just another user with time on their hands.
So, an update- My 2.4 GHZ is one name not -2G, the rest are SSID-5G SSID-6, would chnaging my 2.4 SSID to -2G as set up on the other 5G and 6E channeles help?
our client devices i.e. iPhone 16 Pro do roam correctly between the 5G and 6G channels as we move around the house and in the yard.
Thank you for any advice. I'm afraid to change that SSID on the 2.4 as it seems to be working pretty good except for the Apple warning saying not fully compatible but everything is working correctly except on my Interface for the router it doesn't show when I'm connected to the 6G but does if I'm connected to the 2.4/5. It just shows as a blank where the 2.4/5/6 or wired directly shows under Connect devices.
