NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
[Time synchronized with NTP server] RAX80 Router disconnects me from the internet from time to time
This is the same issue I see some other people posting here.
I'm using a RAX80 Router and I see from time to time, like twice a day, disconnectiongs happening entirely.
It's like someone pulling the ethernet cable off.
This is really frustrating while I'm gaming and even worst when doind some online presentations.
I need to have this fixed. So far, nothing suggested from communities helped me and there's no response from the Netgear whatsoever.
This is the logs at the time this happens:
[Internet connected] IP address: 192.168.178.40, Monday, May 17,2021 14:48:23 [DHCP IP: (192.168.1.4)] to MAC address EC:B5:FA:1F:F3:B0, Monday, May 17,2021 14:48:16 [DHCP IP: (192.168.1.24)] to MAC address 70:9E:29:4F:39:2A, Monday, May 17,2021 14:48:14 [DHCP IP: (192.168.1.5)] to MAC address 00:04:A3:20:84:97, Monday, May 17,2021 14:48:14 [Time synchronized with NTP server] Monday, May 17,2021 14:48:07 ==== Connection drops ===== [Internet connected] IP address: 192.168.178.40, Monday, May 17,2021 14:47:03 [DHCP IP: (192.168.1.4)] to MAC address EC:B5:FA:1F:F3:B0, Monday, May 17,2021 14:46:59 [DHCP IP: (192.168.1.5)] to MAC address 00:04:A3:20:84:97, Monday, May 17,2021 14:46:59 [DHCP IP: (192.168.1.24)] to MAC address 70:9E:29:4F:39:2A, Monday, May 17,2021 14:46:59 [Admin login] from source 192.168.1.3, Monday, May 17,2021 14:46:48The firmware is updated to the latest version available:
Hardware Version: RAX80
Firmware Version: V1.0.3.106_1.0.50
GUI Language Version: V1.0.3.106_2.1.46.1
Please, I need to have this fixed.
24 Replies
Hello pleroy,
May you revert to the previous firmware version below and let me know how it turns out.
https://kb.netgear.com/000062282/RAX80-Firmware-Version-1-0-3-102
Christian
Hi Christian,
Thanks for the suggestion. I tried that already. Didn't work.
I have contacted NETGEAR Pro Support many times over this issue. They replaced the modem through the extended warranty, which did not resolve issue. I called yesterday and they had me change the secondary DNS to 4.2.2.2. Just checked my log and found that there was a disconnect earlier following a time synchronization. Only seems to affect LAN connected devices. We had a phonecall drop due to this issue - VOIP through LAN cable. I will probably bug them more frequently until my extended warranty expires. The RAX80 has much better coverage and speed than the R7000, but I did not have this issue with my last modem. Not sure which modem I should consider if this cannot be resolved.
Unfortunately, this is a widespread problem with the RAX80 and one that has been going on for a long time. There are several threads on the issue and there has been no acknowledgment from Netgear. I suspect they are not acknowledging the issue because it is a hardware problem that cannot be resolved through firmware.
If you are in your return window, that consider another product. I know this is not particularly helpful, but there is not much you can do absent placing a different router in front of the RAX80 and using the RAX80 solely for Wi-Fi.
If you keep hounding Netgear, please keep us unformed.
Wanted to provide an update for those who have been having momentary discoonnect issues corresponding to the "Time Synrocization".
I have had this issue for two years now and have made multiple calls to customer support. The cases were closed with no resolution.
Well, I opened a case in October 2021 and have been following up with the online ticket this time along with phone calls and responses to NETGEAR customer support emails.
My case was escalated to Level 2 support and then engineering.
I was provided with a "Beta" firmware update. I have not experienced any intermitent diisconnects on wired/wireless devices. Unfortunately, my download speed has dropped from 900 Mbps to about 70 MBps after downloading the "Beta" firmware. Once engineering is satisfied that the disconnect issue has been resolved, they will address the speed issue introduced by the Beta firmware.
I am hopeful that the disconnect/speed issue will be addressed and included in future firmware updates. This has taken a lot of time and effort to resolve. (Phone calls, emails, debug log recording/forwading, resets, etc.) Probably should have purchased a different router, but it was the principle of the matter for me.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
same issue I have with RAX80 usaly ntp those not crash the internet, but sometimes is those
[Internet connected] IP address: "my ip", Wednesday, Jul 21,2021 12:53:03 [Time synchronized with NTP server] Wednesday, Jul 21,2021 12:53:02 [Internet connected] IP address: "my ip", Tuesday, Jul 20,2021 12:21:50 [Time synchronized with NTP server] Tuesday, Jul 20,2021 12:21:49 [Time synchronized with NTP server] Tuesday, Jul 20,2021 12:20:17 [Internet connected] IP address: "my ip", Tuesday, Jul 20,2021 02:05:15 [Time synchronized with NTP server] Tuesday, Jul 20,2021 02:05:14 [Time synchronized with NTP server] Tuesday, Jul 20,2021 01:59:28
Hi,
I get the same result as above. Whenever the router does a Time synchronized with NTP server, the ethernet link drops to my Synology Diskstation DS220+ and is logged:
Info System 2021-10-09 14:01:48 SYSTEM [LAN 2] link up.
Info System 2021-10-09 14:01:45 SYSTEM [LAN 2] link down.
The RAX 80 logs are:
[Time synchronized with NTP server] Saturday, Oct 09,2021 14:01:45
The happens once a day or sometimes twice a day. Does not look like we can control when Time synchronized with NTP server can happen. This would make the problem less of an issue if we can run it in the middle of the night. This affects anything connected to the ethernet cable connection including my PS5 will drop and immediately come back up. First, did all the notmal changing the cables, new cable modem to router, problem always comes back.
pleroy Deadaus Nmouneimne Kroozer
Can you let us know if this is still happening in most recent version of FW for the RAX80 please:
https://kb.netgear.com/000064238/RAX80-Firmware-Version-1-0-5-132
NETGEAR provided "Beta" firmware that resolved the disconnect issue, but caused my download speed to drop to ~100 MBS on 2.4 GHz and 5.0 GHz. I experienced disconnects with the latest released firmware, so reverted back to the beta.
I received a call yesterday and was provided a second beta firmware. My download speed on 2.4 GHz peaked out at 135 MB/s and 5 GHz peaked out at 690 MB/s. I have 1 GHz service from XFINITY.
What are your download speeds?
They also had me change my 5 GHz channel 161 and mode to up to 2400 MBPS, which improved the 5GHz speed, but seems to have reduced my range.
I am still having two other issues that they told me not to worry about:
1. My DIRECTV DVR "spoofs" a second IP address with a different value in the first and last number in IP address. This address appears in my logs every few seconds, filling my logs. I was unable to block this IP address in the router settings. When I swapped to my R7000, I saw the same IP address issue.
2. I have seen a lot of DDOS attacks in my logs. I was told that this was the router identifying these attacks and not to worry about it. I did NOT see these DOS attacks when I had swapped to my R7000 for troubleshooting.
Kroozer I presume the disconnect issue is due to the NTP syncro issue that was first posted on and has been working now with this last two betas you got from NG?
Kroozer wrote:
NETGEAR provided "Beta" firmware that resolved the disconnect issue, but caused my download speed to drop to ~100 MBS on 2.4 GHz and 5.0 GHz. I experienced disconnects with the latest released firmware, so reverted back to the beta.
I received a call yesterday and was provided a second beta firmware. My download speed on 2.4 GHz peaked out at 135 MB/s and 5 GHz peaked out at 690 MB/s. I have 1 GHz service from XFINITY. <Those are around to spec speeds on this model router. Depending on what your wireless device supports and the MIMO support, 690Mbps is very good.
What are your download speeds?
They also had me change my 5 GHz channel 161 and mode to up to 2400 MBPS, which improved the 5GHz speed, but seems to have reduced my range.
I am still having two other issues that they told me not to worry about:
1. My DIRECTV DVR "spoofs" a second IP address with a different value in the first and last number in IP address. This address appears in my logs every few seconds, filling my logs. I was unable to block this IP address in the router settings. When I swapped to my R7000, I saw the same IP address issue. <Something you might contact DirecTV about and see why there DVR is spoofing.
2. I have seen a lot of DDOS attacks in my logs. I was told that this was the router identifying these attacks and not to worry about it. I did NOT see these DOS attacks when I had swapped to my R7000 for troubleshooting. <What happens if you turn off all the logging on the router?
