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Forum Discussion
Unable to connect new RAX50 to internet
Cannot get internet connection on new RAX50. [Netgear tech was unable to help >3 hours]
Am replacing a [working] old Linksys router.
Am connecting to fiber service via wall plug. [no modem - cable from ONT only]
The old router will connect readily to internet w/o any special settings on my part. So will my desktop pc if I connect it directly to wall outlet from ONT.
8 Replies
Hello larrys1111,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
- As I indicated in my post, Netgear support tech was unable to assist after more than 3 hours.
All new/old AC routers will connect to my ISP, no new/old AX r
outers will. ??? - As I indicated in my post, the Netgear support tech was unable to assist after more than 3 hours. ALL new/old AC routers will connect to my ISP, NO new/old AX routers will. ???
HI larrys1111,
May you send me a private message with your email address and case number(s) for me to better assist.
Thanks,
Christian
