I can access my router from the nighthawk app on my phone, but its not letting me change some of my wifi settings, namely DNS ip's so I tried logging in through the web interface. At the login prompt I use the same userid and password I use on the mobile app, and continue to get a message that says access denied. After a couple of attempts, it redirected me to a recover password option, entered the serial# of the router, put in a new password, and immediately upon trying to log in with that new password, get the same redirect page after what appears to be a successful login stating access denied. Went back to the mobile app, was prompted to log in, and used the new password with no issue, but still minimal config options. I've tried chrome and edge with the same results. Any advice?

So it looks like my surfboard model is an 8200. I tried disconnecting my nighthawk from the cable modem, and was able to successfully log in to the nighthawk with a browser. As soon as I plugged the nighthawk back in to the cable modem, I went right back to the access denied message. So I guess the next question is, do I need a static route command on my laptop to keep it from trying to route out and back for 192.168.1.1, or is there a setting on the nighthawk I missed that will block that from going out? Edit: I also noticed that when I get the access denied message, the web address shows:https://accounts-qa.netgear.com/error?redirectUrl=http:%2F%2F192.168.1.1%2Fgenie_redirect_SSO.htm&serial_num=5G018A7EA006B However the serial number in the link is not the serial number for my router. I tried putting my valid serial number in but that didnt work either. Thanks!

Hi don't know if you solved this issue yet but for those who are looking for a possible answer here it is. 1. Disconnect Internet port.2 Wait a few seconds (device needs to detect that internet is no longer available)3 Connect computer via ethernet. (do not use a USB adapter it will most likely fail)4 Clear cookies / cache ( you want to avoid reusing a bad login attempt)5 Open Web browser http://"ip_address" (example: http://192.168.1.1) - do not use "https://"6 Enter credentials username: admin password: "your password" Unfortunately the firmware has a bad "intrusion detection" rule.Not much you can do to fix it but this is a workaround to access your router.When you disconnect the internet cable the WAN rule set changed to LAN rule setHopefully this will be addressed soon in other models as well

Thanks for the reply and question.The router model number is RAX50v2My laptop is connected to an unmanaged switch, which is then directly connected to the router, do you think that hop could have something to do with it? I did see those KB's and went through them, and everything works like they say as far as using the routerlogin.net address and/or the 192.168.1.1 IP, except for at the login screen, even though I am confident I am using the correct password, I get a screen with the Netgear / Orbi / Nighthawk logos and a line that says "Access to the requested page has been denied."

Unfortunately I had to go out of town for work and have not had the ability to pull the model # of my surfboard cable modem. I will be home this evening to pull this, however it seems odd that my laptop connected directly to the Nighthawk would pass traffic out to the internet, and back in again to bring up the web interface on a 192.168.1.1 device does it not? When I get home this evening, I will test out a direct ethernet connection to the Nighthawk and disconnect the LAN cable from the cable modem to insure this isnt happeneing and see if the login works and report back.

tholmes721 wrote: So it looks like my surfboard model is an 8200. That does not look like a complete model number. Is that SB8200? If so it is a basic cable modem. No router component to confuse the network. Have you started things from scratch? Reset the RAX50v2. How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support Then go through the correct startup routine. (You could try this without the reset to see what happens.) Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network. When you get to the stage where you have to setup the router for your Internet service, go nowhere near the app. Do it with a web browser and the graphical user interface (GUI). You will be back to the default setting for username (admin) and password (password). When you are in there you can go back to the previous settings for the wifi SSID and password.

unable to login to the web interface of my Nighthawk 5400

14 Replies

Replies have been turned off for this discussion

Kitsap
Master
Jan 22, 2024
tholmes721 wrote:
I can access my router from the nighthawk app on my phone, but its not letting me change some of my wifi settings, namely DNS ip's so I tried logging in through the web interface.

At the login prompt I use the same userid and password I use on the mobile app, and continue to get a message that says access denied.

After a couple of attempts, it redirected me to a recover password option, entered the serial# of the router, put in a new password, and immediately upon trying to log in with that new password, get the same redirect page after what appears to be a successful login stating access denied. Went back to the mobile app, was prompted to log in, and used the new password with no issue, but still minimal config options.

I've tried chrome and edge with the same results.

Any advice?
What is the model number of your router? Something that starts with an R maybe? Look on the label. What is the brand name and model number of the device connected upstream between your router and the internet? Yes, it does make a difference as to what it is and how it is configured. It is best to connect a computer direct to your router via an Ethernet cable as opposed to Wi-Fi.

For the login issue, a couple of places to start:

https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-router

https://kb.netgear.com/27199/I-can-t-access-my-router-what-do-I-do

The user id is admin, all lower case and there is no option to change it to something else.
- tholmes721
  Guide
  Jan 23, 2024
  Thanks for the reply and question.
  The router model number is RAX50v2
  My laptop is connected to an unmanaged switch, which is then directly connected to the router, do you think that hop could have something to do with it?
  
  I did see those KB's and went through them, and everything works like they say as far as using the routerlogin.net address and/or the 192.168.1.1 IP, except for at the login screen, even though I am confident I am using the correct password, I get a screen with the Netgear / Orbi / Nighthawk logos and a line that says "Access to the requested page has been denied."
  - Kitsap
    Master
    Jan 23, 2024
    tholmes721 wrote:
    Thanks for the reply and question.
    The router model number is RAX50v2
    My laptop is connected to an unmanaged switch, which is then directly connected to the router, do you think that hop could have something to do with it?
    
    I did see those KB's and went through them, and everything works like they say as far as using the routerlogin.net address and/or the 192.168.1.1 IP, except for at the login screen, even though I am confident I am using the correct password, I get a screen with the Netgear / Orbi / Nighthawk logos and a line that says "Access to the requested page has been denied."
    
    For test purposes, I would connect the laptop directly to the router via an Ethernet cable. I am presuming you have internet access when the laptop is connected through your unmanaged switch? Are you running Windows? If yes, which version?
    
    Have you cleared the cache on your web browser?
    
    Repeat question: What is the brand name and model number of the device connected upstream between your router and the internet?
MrEli
Initiate
Mar 16, 2024
Hi don't know if you solved this issue yet but for those who are looking for a possible answer here it is.

1. Disconnect Internet port.
2 Wait a few seconds (device needs to detect that internet is no longer available)
3 Connect computer via ethernet. (do not use a USB adapter it will most likely fail)
4 Clear cookies / cache ( you want to avoid reusing a bad login attempt)
5 Open Web browser http://"ip_address" (example: http://192.168.1.1)
- do not use "https://"
6 Enter credentials username: admin password: "your password"

Unfortunately the firmware has a bad "intrusion detection" rule.
Not much you can do to fix it but this is a workaround to access your router.
When you disconnect the internet cable the WAN rule set changed to LAN rule set
Hopefully this will be addressed soon in other models as well

Forum Discussion

unable to login to the web interface of my Nighthawk 5400