UTP Connection Timeout

Question

I have an end user who is using a RAX50v2. They are having calls with their SIP phone disconnect after 5 minutes or so. Spoke to our phone company and they first had us verify SIP/ALG was disabled, which it is. They then looked at some call logs and saw timeouts. They want us to increase the UTP timeout interval, but we cannot find a setting for that. Anyone know if that is possible with this router?

AX5400 WiFi Router (RAX50)

ascend1230 · Answer

I'm not sure on the modem, I do know the ISP is&nbsp;OmniTel Communications.&nbsp;The phone is a Yealink&nbsp;T46S, the phone company is Momentum Telecom.

plemans · Answer

There isn't.&nbsp;
What modem/gateway is the router connected to?&nbsp;
What actual phone is it?&nbsp;
&nbsp;

plemans · Answer

MIght find out what their home gateway/ont is. That can be causing issues too.&nbsp;
Do they have ipv6 enabled?&nbsp;
Also, they can try setting the phone with a reserved IP address in the router and then setting that address in the netgears DMZ
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&nbsp;
https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/Nighthawk-RAX80-and-SIP-VOIP-issues/m-p/2135007
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ascend1230 · Answer

The modem is a Cyberlink, I do not have the model.IPv6 is disabled on the router.I'll talk to the phone company today about using the DMZ.

michaelkenward · Answer

ascend1230&nbsp;wrote:
The modem is a Cyberlink, I do not have the model.
&nbsp;

That could be essential. Hard to diagnose without complete details.
&nbsp;
There is usually a label on the modem with that information.
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UTP Connection Timeout

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