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Forum Discussion
where is my model?
I just bought a Netgear Nighthawk AX6000 (Model # RAX80) but can't find it on the dropdown lists in this community forum. Please advise?
What advice do you need?
There is support for the RAX80, including a manual, at the end of this link:
>>> RAX80 | Product | Support | NETGEAR<<<
FYI... This page at this link does not allow me to view it while logged into my support account. I go to the page, I'm niot logged in, I log in and go back the page, I am still not logged in
Anyway, here is my problem:
I recently purcased and installed AX8 in my home and had a very odd thing happen. When setting it up, I used the same SSID and password as the device being replaced. All of the wifi devices in our home connected to the AX8 execept my HP ENVY Laptop (purchased new in 2017). After qutie a bit of trial and error, I found that with the AX mode turned on, the PC did not recognize the SSID broadcast, With AX mode turned off, the router would show up as a wifi option. The laptop is running the latest version of Windows 10.
None of the other devices showed this behavior including Echo's, other Laptops, PS4, Mobiles, secuirity cameras, and IPADs. They all reconnected with AX turned on or off.
Any thoughts on how do fix this? I'd liek to benefit from the AX8's WiFi 6 AX mode.