NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
WiFi cutting out
Got a new router and my internet seems worse than with my old one. When it’s on it’s great but then I get random “cannot connect to the server” on the most random things. iPhone apps, Apple TV (that’s plugged directly into the router). It’s so inconsistent and usually when I refresh it usually comes back. I disabled the ax feature, which some said would resolve the issue (sad that I need to disable a new feature to get the thing to.... still not work). Firmware is updated and yes it’s a router issue. Never had the issue before I upgraded the router and when I plug the old one back in the issue goes away. Thoughts? Is there a fix?
12 Replies
A moderator is kindly requested to move this post to the appropriate Nighthawk Routers With WiFi 6 (AX) section for better coverage.
Bjwim71 wrote:
Got a new router and my internet seems worse than with my old one.How did you go about setting up the new router?
Did you just remove one and slap in a new one?
You might do better to reset everything on the network, including the modem, so that it forgets any assignations with the older kit.
Your wifi clients and networked PCs may also need an introduction to the new router.
Firmware is updated and yes it’s a router issue.First, without knowing the number we do not know that the firmware really is the latest.
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
Second, I have seen many a "router issue" that turned out to be something very different. Again, I don't jump to conclusions.
It might also help if you told people what the modem is in front of this router. The model number could be useful.RAX80.
Modem was reset, and confirgured properly. That was the first thing I did. I reset the modem back to factory whenever i attach a new router. Issues still persist. Firmware is 1.0.1.56. Has to be a router issue at this point. Like I said, any router I plug in works without interruption.
Hello Bjwim71 - I'd like for support to get in contact with you for further assistance. Please send me a message with your contact info and serial number.
~Christian
I'm having the same issues. I'm at the same firmware. I've replaced an old, but trusted Apple Extreme Router for a RAX80 to experience all these issues. I've adjusted settings and still having the same issue of dropping my devices. Even my hardwired devices cut as well.
Firmware Version V1.0.1.56_1.0.23
Disabled AX
Same issues with me, minus wired devices cutting out. My Galaxy s10+ (wifi 6 capable) will disconnect forcing me to turn phones wifi off and back on. Same with my Samsung smart tv right next to router. Youtube on it will lose all connectivity until i go into tv setting and check for a connection and re-establish connection... I'm returning the router today
Hi jorgef858 & gurgy - Have you gotten a chance to contact our support team?
https://www.netgear.com/support/default.aspx
~Christian
