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16 Replies

    • Ace321's avatar
      Ace321
      Apprentice
      Thank but I do not see SPC tile as per instructions in Orbi app.
      • Ace321's avatar
        Ace321
        Apprentice
        Never mind it finally showed up as a pop up. Thanks
  • <<I previously posted somewhere else and is redirected to post here>>

    I have a RBK753 purchased from COSTOC.

     

    Now it runs on V4.6.3.7_2.0.49 on all 3 units (One RBR750, two RBS750). I could not find SPC in either the Orbi mobile app, or the web UI.

     

    I did a few things

    • factory reset on the entire kit last night,
    • uninstall/reinstall Orbi app on my android phone,
    • clean up the storage/cache on my android phone,
    • install Orbi app on my wife's iPhone.

    It does not offer me with SPC.

     

    Anyone know what else trick I should try, or help me debug this issue. Your input is appreciated.

     

    Thanks!

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      You not seeing anything in the Orbi app? 

      https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls


      LiquidP wrote:

      <<I previously posted somewhere else and is redirected to post here>>

      I have a RBK753 purchased from COSTOC.

       

      Now it runs on V4.6.3.7_2.0.49 on all 3 units (One RBR750, two RBS750). I could not find SPC in either the Orbi mobile app, or the web UI.

       

      I did a few things

      • factory reset on the entire kit last night,
      • uninstall/reinstall Orbi app on my android phone,
      • clean up the storage/cache on my android phone,
      • install Orbi app on my wife's iPhone.

      It does not offer me with SPC.

       

      Anyone know what else trick I should try, or help me debug this issue. Your input is appreciated.

       

      Thanks!


       

      • LiquidP's avatar
        LiquidP
        Tutor
        That is correct. It does not offer SPC tile on the orbi app.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      Any progress on this? 


      LiquidP wrote:

      <<I previously posted somewhere else and is redirected to post here>>

      I have a RBK753 purchased from COSTOC.

       

      Now it runs on V4.6.3.7_2.0.49 on all 3 units (One RBR750, two RBS750). I could not find SPC in either the Orbi mobile app, or the web UI.

       

      I did a few things

      • factory reset on the entire kit last night,
      • uninstall/reinstall Orbi app on my android phone,
      • clean up the storage/cache on my android phone,
      • install Orbi app on my wife's iPhone.

      It does not offer me with SPC.

       

      Anyone know what else trick I should try, or help me debug this issue. Your input is appreciated.

       

      Thanks!


       

      • agaurav's avatar
        agaurav
        Aspirant

        I have the same problem. I have an Android phone with the Orbi app version 2.11.0.1661. The hardware Orbi RBR850 firmware version is v3.2.18.1. I do not see the Smart Parent Control tile. 

         

        What else can I try?