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Forum Discussion
2.4 GHz and 5 GHz blinking on cable modem router
My internet has been dropping, Xfinity came out and their service is working. Xfinity mentioned that the NightHawk AX6 model CAX30s has issues and they were told to direct customers to Netgear. I called Netgear they agreed the issue was their product and they could fix it for me for a $100 service contract that would cover me for 1 year. Basically they were going to wipe out the modem and reset and upgrade it. I’ve only had this modem router for 1-1/2 years and I’ve had a lot of issues with it reconnecting properly after power outages. I can’t believe Netgear won’t reset it for free what a total disappointment. I don’t feel comfortable paying $100 when it’s not something I did or an out dated unit. I’m going to try to reboot it myself. Thoughts or advice?
5 Replies
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerWhat channel configurations are currently set on the router?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.the 2.4/5ghz lights are supposed to blink if they're sending/receiving data.
So them blinking is normal.
When it drops, do you have a copy of the cable connections page and event logs?
What firmware are you on?
- Thank you for your help. I appreciate your time.
Hardware, version V1.01
Firmware version version 2.1.62
Cable firmware version, V1.04.10Good.
Please post the cable connections and events log page data too.
